Recent content by Hugo50

I sent mine in May, paid the invoice 1 day after receiving it in July and have yet to still receive anything. Spoke with him a few times and he said he’s very backed up.

I’m bringing it up because someone asked me about it in this thread.. didn’t know we had to check response time with you prior to answering others.... and FYI mine was at KAV then shipped to the California facility.

Mine was warranty work. Had to go directly to yuneec and call them at least 20 times to get it back. What I found funny was that when I got it back finally after nearly 8 months it had zero new flights in the log. Also the part they said that was replaced never was because I marked it with bl...

I actually experienced the same issue today. I have a H and a H Plus and have NEVER had an issue with the camera transmission. I was flying the H+ in the same location I always do and at about 125 ft out I started getting glitches and freezing. I ended up swapping the mushroom for the flat and...

RatBob, any chance you could send the link to that auction? I was one of the ones that was involved in this. I’m surprised I never got any notice for it .

None of the 3 are saying anything. I spoke to all 3 regarding my drone thats been out of my possession since late August. KAV says shipped. Vertigo Says they dont have, Yuneec says they don't have access to tracking. This is a joke already.

This could give light to what another member posted regarding Yuneec not paying KAV. Who knows at this point.

I'm going to try them again today. I have a new name to contact so hopefully it will go somewhere.

I agree with you Pat you’re spot on with this.

Pat, I am an electrical engineer and troubleshoot MRI, CT, Cardiac Cath labs etc. One day down could cost a customer 20-30 thousand dollars. What I was saying was that in an ideal world every engineers troubleshooting skills would be equal but unfortunately they aren’t. What we have are some...

This is the exact cookie cutter response that I received after speaking with them 2 weeks ago.

The burden shouldn't be placed on the customer when the unit is under warranty. I'm in the service industry and work with other engineers, that should I say, arn't the sharpest tool in the bunch but their customer relations are on top. He sometimes misses simple troubleshooting which delays the...

Great post Pat. I see that you definitely know the process. I never dealt with it to that depth but had a similar situation with wheels for my car. I ordered Volk wheels and the only importer at the time was Makin Industries. I received the wheels and 1 was damaged. The distributers hands were...

I agree, Up until this situation KAV has given stellar service to me. I can't think of one time they didn't answer the phone and provide me with the answer I called about. Any email I sent was answered promptly. The comment above about "sick of hearing people yelling in their ear and being...

If anyone from KAV or Yuneec is watching this thread here is some info for you. The Importance of Good Communication with Customers - Video & Lesson Transcript | Study.com or The Importance of Communication in Customer Service