I posted the following in reply to an issue someone was having with their H, however I think it pertains more so to every aspect of what many have been experiencing on this site. So here it is for what it's worth. NewYuneec has seamed to grow too fast, with growth comes responcibility, sadly responcibility takes a place behind all other aspects of business everywhere lately. Outsource whatever to the lowest bidder and except what you get with hopes that it will be fine has become a normal practice. Long gone are the days of quality made and backed products, we live in a "make it cheep, sell it high, disposable scocity" in short disposable. Not so long ago Yuneec hit the market with a (anyone can fly it idea) that was great but it came with a high price tag. $1200+ to be exact, my drone began to have issues early on. Yuneec has had my drone as many times as I have flow it seams like, yet I've remained faithful. Three months ago next week, I sent mine in again for repairs, I'm talking everything including a 64GB card to assist in techs understanding better their mistake. After losing my drone they finally sent me an upgraded 4K Typoon, less a battery, less a case, less charging cables, less a neck strap and so on. I've been fighting for at least a battery which is due to arrive tomarrow. However when I got the receipt for the 4K from Yuneec it said $799, the battery receipt says $120. Now if you shop on Amazon for $799 you get the drone, 3 batteries, a 64GB card, a case, three sets of props, a steady grip and a bunch of other stuff. As a customer without a drone for 3 months I could not even get a sun shield. Remember I'm the dude out $1200+. I know they are a business, however as a business they must learn that a customer, happy or unhappy can make or break the loyalty base of said company. IMPO it's sad that you can not find someone who is willing and respectful to stand behind their product without making you as the consumer feeling as if they are doing you a favor or making you fight for restitution. That's my rant, just for the record, my best friend was very interested in purchasing Yuneec products for a major electric utility in my state. I have had to tell him to really read postings from this sight, because the last three tests we did with my drone did not end up well. Now that's sad.