I've had so many issues with my Yuneec and not being able to update the firmware or adjust settings through the GUI, and finally broke down and called the company. They were very helpful and efficient, and it took a little time to get to someone who knew more about my problem. On my 3rd computer, I was able to momentarily connect to the Q500 4k, via the white cable they provide. So I went for the firmware update from 1.5 to 1.7 and it failed mid-upload. Where did that leave me? Well, with a bricked Typhoon - that's where. So it goes back to them today, and it was nice they picked up the cost of shipping. Anyone know what the turnaround time is from them? Also, I attached a doc they sent me about debricking a Q500 - maybe it will help someone else.