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  1. RBC

    RBC

    Joined:
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    I have been trying to reach Yuneec Customer / Technical Support. Phones are not working. You either get disconnected or get a busy signal. Yuneec has had a much better reputation for customer support. I'm hoping this is only a temporary issue.
     
  2. RBC

    RBC

    Joined:
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    Just tried again. Now getting hold music. That is a good sign.
     
  3. Dezzzy.D

    Joined:
    Apr 15, 2016
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    Location:
    Victoria, BC Canada
    I was trying earlier as well and would just get the boot....
     
  4. Steve Carr

    Steve Carr Moderator
    Staff Member

    Joined:
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    Location:
    Bessemer, MI
    Well.......it is the first day after a holiday. Expect there will be a lot of calls.
     
  5. Gunny

    Joined:
    Nov 28, 2015
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    Very busy day here. Just checked with IT and the phone system appears to be functioning normally right now. We apologize for any delays. Other than calling in you can also reach us via email at USCS@yuneec.com. We will respond within one business day.
     
    Steve Carr likes this.
  6. RBC

    RBC

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    Earlier I used the option of requesting a call back instead of continuing to hold. It's been about 30 minutes so far. Wondering if I should have just stayed on hold. Just tried again and got disconnected and then a busy signal.
     
  7. Gunny

    Joined:
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    Looking in to this now. If you could send me the number you called from at rborders@yuneecusa.com I will find out what happened to your call and have someone contact you directly.
     
    Steve Carr likes this.
  8. RBC

    RBC

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    I just emailed you my phone number.
     
  9. RBC

    RBC

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    I am speaking with Yuneec Tech support now. They became aware of my attempts to contact them and they reached out to me. Great Customer Service!!!
     
    Steve Carr likes this.
  10. n3srj

    Joined:
    Apr 7, 2016
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    Location:
    suncoast of florida
    I would expect no less.. they are a cut above in my book.
     
    Steve Carr likes this.
  11. Typhoon Charlie

    Joined:
    May 15, 2016
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    Location:
    Missoula Montana