Welcome to YuneecPilots.com!

Sign up and join the fastest growing Yuneec drone community.

Customer service gone for Q500 owners

Discussion in 'Q500 4K Discussion' started by scott powell, Jun 28, 2016.

  1. scott powell

    Joined:
    Jun 28, 2016
    Messages:
    9
    Likes Received:
    0
    Bought my 4K 12/12/2015. Just received my 5th free one. Crashes as soon as the new one arrives. Telemetry from all 5 Q500 crashes and video proves it was all equipment failure. Yuneec admitted all 5 times they sent me a new machine which I no longer care to own. Now after them having it in repair facility for 6 of the 7 months since I bought it they tell me it is out of warranty even tho it was not pilot error. I have had it for 3 weeks in my possession. A total of 10 minutes worth of video. So don't assume all crashes are pilot error. I've been flying the real thing since 1978 and I know pilot error when it happens. I am not throwing good money after bad. I would not send them another penny after this fiasco. I will get my $2,000 back in court and hopefully I save some/one of you the aggravation. I will gladly return the case, the 4 batteries I never got to use, the Wizard, hand held shooter, special charger etc for my hard earned money. I am not paying for Yuneec's learning curve. That should be their cost of doing business. Their famous customer service went out the door for Q500 owners once the H came out. Very bad . . . very sad. My Q500 sim flies great? Would like my money back for that also.
     
  2. bshaker Air4c 1

    Joined:
    Dec 29, 2015
    Messages:
    129
    Likes Received:
    39
    All I can say is WOW that sounds absurd!!!!!!!!!!!
     
  3. Twowingers

    Joined:
    Jun 24, 2016
    Messages:
    37
    Likes Received:
    9
    Like to c the video ?
     
    Kim likes this.
  4. KBflyer

    Joined:
    Oct 11, 2015
    Messages:
    599
    Likes Received:
    274
    If you been flying the real thing since 1978 I for one sure am glad I don't fly with you as you seem to have some very bad luck :)
    My two year old Q500 has been flying perfectly everytime I take it out.
    I know there are lemons made every day but you seem to have the whole dam bag of lemons
     
    Rick K. and Steve Carr like this.
  5. Steve Carr

    Steve Carr Moderator
    Staff Member

    Joined:
    Dec 15, 2015
    Messages:
    902
    Likes Received:
    401
    Location:
    Bessemer, MI
    Hmmm.....got 5 new birds and customer service sucks. I think you need to buy a Phantom.
     
  6. agrafton

    Joined:
    Nov 26, 2015
    Messages:
    66
    Likes Received:
    12
    there is more to this story...............................................
     
  7. Bharat Mistry

    Joined:
    May 3, 2016
    Messages:
    8
    Likes Received:
    5
    So you received a 5th free one or a repaired one?
    I find it hard to believe 5 out of 5 units are duds.

    Btw, what is the REAL one? I don't think there have been any full size or even RC quadcopters available back in 1978.

    Smells a bit like trolly BS!
     
  8. bshaker Air4c 1

    Joined:
    Dec 29, 2015
    Messages:
    129
    Likes Received:
    39
    I feel as though dji has infiltrated this forum with this nonsense and is trying to get yuneec flyers who know better to come over to the dark side.