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Discussion in 'Photos and Videos' started by Stephen Faoro, Dec 13, 2015.
This is the battery in my brand new ST Ground station
If by new you meant "slightly used" then yeah.
I would contact your seller and ask for a new rig. Who knows what else may be used or a returned unit. I assume this did not come directly from Yuneec.
Actually it was bought directly from yuneec. Also some small parts missing, tweezers, camera filter
That is surprising to hear. I have no Doubt Yuneec will take care of it. There is a representative here on the forum. I would suggest you try reaching out to him - @Yuneec_Usa
Thank you for the info.
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Thank you for the info
Definitely not. Please email me your personal info (name, mailing address and phone number) along with photos and proof of purchase. firstname.lastname@example.org
Martin in our customer service department attempted to contact you. Please check your voice mail and feel free to call back 844-898-6332.
Yes he did contact me. Thank you so much for your help. He had no idea how that happened but took care of it right away. You folks have earned a loyal customer. He took care of the missing & damaged parts, even offered to replace the case, told him that wasn't necessary, just a couple scuffs. GREAT SERVICE thanks to all for the help !
Glad to hear they got you all fixed up!
Well a little more info. Parts were sent but battery was not inside. Stolen or never sent, I don't know. Was able to find out the transmitter and the camera had both used. Not only was the battery damaged but the clip that holds the sd card behind the battery is broken. Today I found that one of the missing lenses had been previously installed on the camera. Just the empty packaging was there. Now the rep Martin who was so helpful is now dodging my calls. I'll try again tomorrow.
Keep us updated.
Martin may be on holliday vacation. Just a thought...
Maybe someone else can help. Your info is in their system.
Actually I got a hold of Martin this morning. It looks like they are sending a new unit. Apparently that one was a reconditioned unit.
I still don't understand why they would send out the reconditioned unit for a new buyer