I posted this earlier today as part of a reply in m20b's thread and realized I should have started my own thread, my apologies for I am knew to discussion threads as well as flying "real" copters. I also have a TH in for evaluation/repairs. I received it as an early Father's Day gift on Sat., June 11. I spent the day reading instructions and watching videos, as this is my first non-toy copter and I didn't want to do anything wrong. Sunday morning, I took it out for the first couple of flights, low level stuff to get used to the controls and copter and a quick trip up to around 200 feet. Landed without incident and proceeded to go through the charging process for the battery, including the cool down. As it takes an average of 2+ hours to recharge,I decided that it would be a good time to charge the controller and the Wizard wand. Charging complete, time to check out more features. I wanted to check out the video capabilities, so I inserted the card and took her up high enough to do a 360 pan of my property. Brought her back down and checked out the video. I was disappointed, as the video was very choppy, so back to the online videos. After learning how to adjust the video settings, back out for another try. I send her up to treetop level and let her hover. Press the video button and nothing, press it again and nothing. I scan the screen and everything appears normal, no warnings, alerts, or attention vibrations. I glance up at the copter and all appears well so I try the video button a few more times and still nothing. All of a sudden the copter goes silent, I look up and helplessly watch as it falls to the ground and smash into many pieces. Monday, June 13, working with my retailer, I contact CS. They tell me to send the controller so the techs can check the telemetry to determine if it was user error or something that would be covered by the warranty. I mentioned it might be better to send both the copter and controller, since the copter is going to need to be repaired regardless of the cause of the crash, and she (CS) agrees. I spend $40 to send it to Yuneec and it is confirmed as being received on June 24 via email. About a week passes with no further contact from them, I figured they were busy, so I send an email inquiring if anything had been discovered yet. I received a response the same day that stated "We have not yet completed the necessary repairs. Our repair team will be in contact with you if needed. Thank you for your patience. Have a Yuneec day!". I think to myself, "Does this mean they have determined that it was a glitch and they are covering the repairs under the warranty?" June 30, Another email to CS inquiring just that, and a response couple days later (July 2) informing me that it was deemed a "Customer Crash" and was not covered by the warranty and the repair techs would be in contact for payment information. I now inquire (same day) on how to find out the cause of the crash so I know what I did wrong, as to not have a repeat incident. I hear nothing back until yesterday (July 8) and it is a quote for the repairs, so I call CS and leave my contact number. They returned my call this morning wanting payment. I recapped the whole scenario and was told to call back on Monday when the techs would be in. My thoughts are that I should not have to pay for the repairs unless they can prove that it was me who caused the crash. Also, if it is this easy to crash this copter, then their videos are a bunch of (Beep beep beep). We shall see what Monday brings though. I am really looking forward to getting my H back and learning how to utilize all of her capabilities.