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Q500 4K recording issue.

Discussion in 'Q500 4K Help' started by kocuo24, Jul 20, 2016.

  1. kocuo24

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    Hello everybody. I am a proud owner of a Q500 4K for a week now, and recently I'm having a problem with my SD card recordings. Sometimes camera (CGO3+) works fine but sometimes she fails. The recorded footage is unreadable. Instead if video picture I'm getting ... colorful "confetti". Can somebody help me please. - Danny.

    PS. This is my very first post.
     
    #1 kocuo24, Jul 20, 2016
    Last edited: Jul 29, 2016
    Jay Bennett likes this.
  2. Jay Bennett

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    I'm reading it, and I'm also having trouble viewing videos on my Android tablet. Getting message that video resolution is not supported


    Sent from my iPhone using Tapatalk
     
  3. dwiener

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    What type of SD card are you using? You need a fast card to record 4k video. Also are you getting the same out put at lower resolutions, HD, SD, what about stills?
     
  4. Jay Bennett

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    I'm using the sd card that came with it, and I'm only having trouble viewing the video on my tablet.


    Sent from my iPhone using Tapatalk
     
  5. dwiener

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    Ok, for Danny I just re-read your post. The camera needs to stop recording before turning off the quad or you get a corrupted file. Sometimes the file can be saved by turning everything on again and recording a new file by turning the camera on and off. This usually works but not always.

    As for Jays question can you view the files ok on other devices like a computer and just not on your tablet?
     
  6. KBflyer

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    For a tablet install VLC player, its free. It will play 4 K video on my 2nd generation Ipad and my LG3G smart phone.
    As for the first person posting I have never seen that displayed when viewing video but I'm guessing it might be a codec problem. Try installing this codec pack. Its free Download K-Lite Codec Pack Full
     
  7. Jay Bennett

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    Yes dweiner, I can view vids on my laptop. And thanks again for the help


    Sent from my iPhone using Tapatalk
     
  8. kocuo24

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    I'm using SAMSUNG 64GB Evo micro SD Class 10. Working with HD only. Stills are OK!
     
  9. dwiener

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    Might be corrupted files if recoding on the camera isn't stopped before turning off the Q