Welcome to YuneecPilots.com!

Sign up and join the fastest growing Yuneec drone community.

Q500 fell from the sky

Discussion in 'Q500 4K Discussion' started by Andy_k0, Sep 30, 2016.

  1. Andy_k0

    Joined:
    Sep 30, 2016
    Messages:
    10
    Likes Received:
    3
    i'm a new user, but took it very easy to get to know the drone, a few very short flights, some images, some videos, all was going so well. It must have been my 7th outing, battery showed 60% charge, up it went and within 3mins the controller shook with a critical level warning. I immediately started to return and when the drone was about 75' away motors stopped and it fell from 30' up in the air. No one hurt and surprisingly the drone only broke a few peripheral parts, a landing leg, battery door, and the propellors.
    Total flight time around 4mins. Not sure if the battery worked loose, or just died in flight.

    I did have some trouble with the battery door locking, and saw it land with the door open so thinking it may have been that.

    I wrote to yuneec 24 hr ago and am surprised not to already have had a reply. I chose the brand as saw posts raving about the customer service!!!

    Anyway posting as a warning for others. Double check the battery is firmly in, double check the door is locked. If you land and see the door opens during the flight maybe tape it up, use velcro, anything to be extra safe.
     
    Jay Bennett likes this.
  2. NRRTRAINS

    Joined:
    Dec 28, 2015
    Messages:
    333
    Likes Received:
    102
    Location:
    STATEN ISLAND NEW YORK
    sorry to hear about your mishap , call Yuneec on the phone and get a case number if anything is damaged . your battery was at 60% that's 11.6v , you only have one volt to fly before you are at 10.6v that is the first warring . you have to stay real close to home when voltage get's low .as for the battery door opening in flight it's happen before . did you have a sd card in your ST 10 it may show what happened , when the battery gets low on the Q500 it should land and turn the motors off .
     
  3. Andy_k0

    Joined:
    Sep 30, 2016
    Messages:
    10
    Likes Received:
    3
    Thanks NRR'
    Thankfully I did stay failrly close, and mostly over green. Kinda thought 60% would be 12-15mins, but not so in my case and there was no 2nd warning, it went straight to critical. No landing and turned off in the sky!!!! No card in ST10, I did have the card, but didn't sadly start filming. Still no reply from Yuneec, very surprised and disappointed about that, maybe will call them Monday. I'll add more to this post when/if I hear from them.
    Andy
     
  4. NRRTRAINS

    Joined:
    Dec 28, 2015
    Messages:
    333
    Likes Received:
    102
    Location:
    STATEN ISLAND NEW YORK
    the one weak point of any quad i believe is the on and off switch and the battery connector , you have a $1200 quad with a $2 , if that on/off slide switch , what i do is before i fly is to flip the slide switch back and forth several times just to get any corrosion off the slide contacts . i have read on this site loss of power and then dropping out of the sky , the battery connection in side of the Q is the other weak point some people have posted with photos of the connector melting and getting distorted and then the battery loosing con-tack , i also check the inside connector before each flight . i'm not saying this is what happened to your Q but it's worth checking , only takes a few seconds to check . i also keep a Desiccant bag in my Q500 4K carry box to keep the moisture away from my Q .
     

    Attached Files:

  5. Andy_k0

    Joined:
    Sep 30, 2016
    Messages:
    10
    Likes Received:
    3
    I completely agree with the switch, although mine felt quite positive. All great suggestions here. Looking inside my unit, it all looks fine, but once stressed in the air, it's impossible to tell what happens inside. Sadly my confidence in the unit has gone and still no response from yuneec on this.
     
  6. Andy_k0

    Joined:
    Sep 30, 2016
    Messages:
    10
    Likes Received:
    3
    Shockingly Yuneec do not seem to be interested at all in the issue, they simply passed on the contact details for the UK office so I could get a quote for repair. (A repair for damage done because their unit did not operate as is should have!) So disappointed in their lack of any concern. As for the hobby, I am hooked, so likely to be a droner for life but I have seriously lost faith in this brand.