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  1. Atomic08

    Joined:
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    Thank You Yuneec Customer Support !

    Well I finally got a Working Typhoon H !
    After weeks of talking back and forth with Yuneec CS,
    I was able to get a replacement Typhoon H !

    Thank you to Axel at Yuneec who actually took the time while I was on the phone to look at the videos and make a decision to replace the Typhoon and the Controller only.

    After three days I was told that the H was out of stock and would be a while before I would get a new replacement unit...
    Upset, I spoke to Brandon S who said they would send me a NEW Boxed unit.
    Transfered me to the Order Department and spoke with Elia
    who arranged to OVERNIGHT the New Boxed Unit for $20 !
    Amazing !
    Unit Processed 7/21 at 6:10 PM in Ontario, Ca
    Delivered to me 7/22 at 10:26 next Morning in Bing, NY !

    After 9 weeks since my order was place and 4 RMA Returns I Finally have a working unit !
    Not much help from the dealer I ordered from, ( I'll make another post on that Later)
    but the H really flies great with 8 10-12 minute flight on 4 different batteries.
    Flies steady at hover and RTH works like charm !
    Once I break in the batteries, I'll make a comparison with my other Drone.
    Thanks for all the help from the Forum Members !

    Below is a record of my ordeal:for those Interested in my time frame:

    I posted a while ago about my Typhoon H Toilet Bowling
    Erratic Flight Video "Toilet Bowl"

    3/23 Pre-Ordered From B&H
    5/23 B&H Order Canceled
    5/24 Ordered From Drone Mountain
    5/24 Notice From DM-Order Lost
    5/31 Order Backordered
    6/2 Order Shipped From DM
    6/7 Order Received
    6/8 Flew 3 times for 7 minutes total Uncontrolable Toilet bowling
    6/9 First RMA issued and Sent back to Yuneec
    6/17 RMA Received in for Inspection
    6/24 Repair sent back to me
    7/1 Delivered
    7/2 calibrated and tried to fly...same results
    7/2 to 7/10 calls and emails to Drone Mountain and Yuneec
    7/13 Axel from Yuneec reviews my youtube Videos and issues RMA #2
    7/15 RMA for Parts issued
    7/16 Yuneec states Units back ordered until further notice (Web states up to 6 weeks !)
    7/21 Calls to Brandon to complain and issues a new Off the Shelf Unit sent !
    7/22 NEW Typhoon H received !
    7/22 Returned 2nd RMA Received at Yuneec and inspection started
    7/23-7/29 New Unit works and flies GREAT
     
    #1 Atomic08, Jul 31, 2016
    Last edited: Aug 2, 2016
  2. KBflyer

    Joined:
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    Not sure if I would be giving Yuneec praise, perhaps a way to go for getting this right for a change. Not many people lately posting happy endings with their dealings with Yuneec support. Your one of the lucky ones. Glad it all worked out for you.
     
  3. Atomic08

    Joined:
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    Maybe not giving praise, but I am sure happy to get something useuable after all this time !
    Flew tonight after dark with NO problem !
    Getting more confident with the H !
     
    james stepp likes this.
  4. Atomic08

    Joined:
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    UPDATE ! 8/1
    Got Home From Work Last night and there was a package From Yuneec !
    They repaired and resent my original returned Typhoon H ! Replaced the Compass and Updated the firmware on the ST 16 and H ! ( Invoiced shows Replaced GPS Circuit Board Module $39.99 Labor $80.00 No Charge !)
    I went out and flew it around for two fights and NO MORE TOILET BOWL ! Hovers like a ROCK !
    Checked out the firm ware updates and I can get about 1200 more feet in distance compared to my replaced Typhoon with the old Firm ware. I think I am going to test both out until I have to return the one just sent..
    Unless they let me keep it !
     
    Hoss and Hunter_Michael like this.
  5. PatR

    Joined:
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    Location:
    Columbia Gorge
    Odds are likely you'll keep both. I dealt with Yuneec CS yesterday and obtained total satisfaction with the process and results.
     
  6. Atomic08

    Joined:
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    Nope ! Just off the phone with CS.
    Told them what happened and they issued a RA for the one I just received..
    For my Honesty...They are sending me a free battery !
    I offered to buy it but is was $900-$1000..Too much for me..
    as There is no camera, battery, charger. props and all the other goodies in the box
     
  7. Donp

    Joined:
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    Hi All. I have had to give in and send my TH Pro back for what I am sure are GPS problems. That said, I must praise the CS Department. 2nd time I had to send a unit back and both calls were fast, immediate, courteous, and got the results I wanted. There are major major corporations I have to deal with regularly that have CS departments that are purely useless. Granted, folks may argue that Yuneec should not be having these issues, and I sort of agree, but at least they stand by the product and don't give us any issues or run around. My TH came back absolutely perfect, and I am hoping the pro does as well. Also FYI, not sure how accurate it is, the rep told me that TH Pro is currently running a 4600 unit backlog in terms of new units that need to be shipped. Looks like a while before we see them readily available. I was hoping they could have shipped me a replacement in parallel, but no go.