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  1. Marco Falchi

    Joined:
    May 24, 2016
    Messages:
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    Location:
    Italy
    A week ago I wrote to Yuneec Europe (Germany) for a license to unlock NFZ.

    To date I have not had any sign of life, even the mail receipt.

    I begin to doubt that Yuneec Europe exists.

    Have you had similar experiences?

    Thanks for any response.
     
  2. Niels Bogstad

    Joined:
    Aug 1, 2016
    Messages:
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    I asked the same and they categorically refused. When I explained the procedure with the waiver form they arrogantly repeated their refusal. They do not want to know.
     
  3. JCFlippen

    Joined:
    May 11, 2016
    Messages:
    483
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    168
    Location:
    Cardiff-Wales UK
    Just to let you know that Yuneec UK supplied me with the lifted restrictions file within 2 days of asking!
     
  4. oliver

    Joined:
    Jun 11, 2016
    Messages:
    58
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    Location:
    France
    Yuneec Europe: no response to my emails, they make fun of customers
     
  5. digicrea

    Joined:
    Jun 28, 2016
    Messages:
    21
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    6
    Location:
    Tahiti
    Yuneec Europe is a bullshit in all terms
    They never replied to emails even when China main office told them to do it.

    Yuneec main office when will you fired the Yuneec Europe ? to someone more reliable
     
  6. Eric

    Joined:
    Jun 4, 2016
    Messages:
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    Hey I have got a news for you.
    When you send an email to yuneec germany, it goes directly in the spam directory !
    I'm not joking ! So you have to send a email and then phone to warn them they have to get your email in the spam folder
     
    digicrea and eric bee like this.
  7. Marnix Verschraegen

    Joined:
    Mar 9, 2016
    Messages:
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    To which email adres are you sending your mails.
    If i send them to eucs@yuneec.com i always get a response after some days of them.

    I I think they cannot loft the NFZ restrictions because of the differences of laws between european countrys. They are not allowing it because in some countries you need for every flight a agreement with the local aviation oragisation. for Belgium it is the DGLV (something as the FAA). And that agreement cannot be controlled eery time you fly.

    Marnix
     
  8. Bucho

    Joined:
    Aug 6, 2016
    Messages:
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    I sent an Email to eucs@yuneec.com August 17: no response to date (one month later)!
    Never seen such a service!
     
  9. Pilot60

    Joined:
    Sep 10, 2016
    Messages:
    20
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    I called them by phone. Very fiendly contact. Send some mails, everthing ok. Send another mail last week, no respone. Maybe they have problems according the website issues.
     
  10. oliver

    Joined:
    Jun 11, 2016
    Messages:
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    6
    Location:
    France
  11. oliver

    Joined:
    Jun 11, 2016
    Messages:
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    Location:
    France
    For NFZ, do you have reply ?
     
  12. Marnix Verschraegen

    Joined:
    Mar 9, 2016
    Messages:
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    i will not ask about NFZ access because it's not allowed in my country.
    If you live in a NFZ in my country you have bad luck but you will not fly.

    Marnix
     
  13. oliver

    Joined:
    Jun 11, 2016
    Messages:
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    6
    Location:
    France
    Thank's
     
  14. Michael Frank

    Joined:
    Aug 25, 2016
    Messages:
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    Location:
    Denmark
    Hey there. I have same experience with the german office. We are expanding and want to get hold of more Q500´s, but no answers. We are now looking for another model and supplier, that can manage to deliver 400 pieces the next 6 months. So it have to be bye bye Yuneec.
     
  15. Merlin

    Joined:
    Jun 30, 2016
    Messages:
    60
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    Location:
    Southampton, UK
    Yuneec UK were very quick to respond to my request. After I sent them the required documents I called them on the number they sent me and then talked me through the process over the phone to make sure I had no issues.
     
  16. Bucho

    Joined:
    Aug 6, 2016
    Messages:
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    Hi everybody,
    Know that I finally got from Yuneec Europe that they repaired under warranty my Typhoon H that had crashed; my seller strongly supported my request,
    Yuneec Europe said there was a pilot error (that, they probably say in most of the cases, because for me it is the drone and only it who was at fault), but they repaired supposedly commercial basis, at the insistence of the seller which had strongly expressed doubts as to assume liability!
    If your vendor is appreciated from Yuneec, try to go through him, putting a strong pressure: it is my advice!
    About Yuneec Europe, I was told by my seller that it has been considered their 4 technicians are overwhelmed and so it was decided to create such a service Yuneec France who would emerge under maximum 3 weeks!