Recent content by ctoms

I am embarrassed suit to say I didn’t even think of those other options. We were hoping they would see it was not user error and maybe cover it. Once we learned it would be out of warranty I never even thought about using a different service provider. I didn’t have much time to dedicate to this...

I am glad you wrote this because it reminded me to update my situation and look for a way to escalate or quickly resolve my situation. The response we got back from the repair center was "pilot error" and their description, or interpretation of the logs was very different from what myself and...

Here are the files. I changed the file name as requested. There is also a "Sensor.bin" file, is that needed? I could not find much info on that in my limited search. My concern is putting this machine back into service with bad system still on board. If I can learn more about what happened...

Sorry I got distracted and forgot to reply to this tread, my apologies. Thank you for the input so far. I had the pilot send me the 4 log files that he pulled and I just played with them in excel. I will try and upload the files in a bit and any help would be greatly appreciated. We sent this...

Thank you. Does the GUI provide some way to review log files? I cannot download or install this version (says virus). I do have some older version of the GUI on my desktop but I do not know which version... The UAV Toolbox looks helpful but we no longer have the controller on hand. Thanks again

Hello all, We are a commercial operator with multiple pilots and a wide variety of aircraft. We have been flying this H for 14 months or so with only minor issues (mainly pilots tipping it on landing). Last week, one of our newer pilots had one of our H's fly off uncontrolled on the second...