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Recent content by Sky Safety

  1. S

    Another one falls from sky - *UPDATE-Fixed by Yuneec USA-

    Well...I'm very sorry that this happened, but it's also not an isolated incident. When I had my ST16 black out a couple of weeks ago and drag the Typhoon across a paved parking lot, Yuneec told me I had purposely done it. Wow. Of course I submitted all the proper documentation and telemetry that...
  2. S

    Knowledge Test.

    I'm taking tomorrow. Really just to see what's on this mysterious document...
  3. S

    Customer Service...

    Placing another bird in follow me mode right near where your are operating to document if you screw up or not...? I wish I would have done that at this point! :)
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    Customer Service...

    Just shipped off my package UPS from the midwest to Ontario, California. I will document the pricing as we go. Again, the modularity of the engineering in the design is incredible. Just have yet to be impressed by the CS :) At the end of the day business is business. They have a product that...
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    Customer Service...

    When there's money on the line and it's business though...I certainly feel frustrated by the entire situation. I completely agree with your statement regarding being as helpful as possible. I purchased a Yuneec product because I heard everyone rave about the CS. The technician did state that his...
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    Customer Service...

    Back on the phone with customer support this morning to discuss the telemetry data. Totally unimpressed. Screen goes black and they called it operator error. They did not even consider the month of prior flying with no errors. Sending it in for RMA. Now out a platform for a month and however...
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    Customer Service...

    A big thanks to ViperZ28 over at Q500 - Telemetry data file (csv) columns meaning. Amazing tool... GPS Visualizer profile input form This is a great resource, you can see where the platform drug itself across the ground and the walk back, to where I was setup
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    Customer Service...

    I hope this works...
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    Customer Service...

    Does this one work?
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    Customer Service...

    I sent in my flight logs immediately after the phone call. They stated there is approx. a 24-48 wait period for review because of their workload which really isn't horrible. I've attached the tutorial that was sent to me in case anyone else might need it. If anyone is familiar with how to...
  11. S

    Customer Service...

    I am currently on the phone with Customer Service. For the most part I've always heard positive things about Yuneec's customer service. I can't say that I'm entirely impressed. I don't want to say they treated me like an idiot but.....yeah they did. If a screen blacks out and you lose telemetry...
  12. S

    Safety Professionals and the Typhoon H

    Morning All, Had a minute or two so wanted to introduce myself. I am a Safety Engineer by trade involved with electrical utility construction and have been pushing my organization to fully implement sUAS tech into our policy. The Typhoon H is my bird of choice because of the many safety...