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Battery Life on the Q500 4K

API

Joined
Sep 4, 2017
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I have a Q500 4K that has only flown 2 times before it shut down and fell to the ground. How long should I get from a fully charged battery? It seems for me I only get about 10-15 minutes at best of flight time. Is that normal? I can't seem how I can shoot any video with this time restrication.
 
I have the ST10. Its not with the controlle battery but with the actual batteries on the Q500. With a fully charged battery I only get 10-15 minutes of flight time and thats not continuous flighting time. I can't capture any type of video I need, or I need several batteries to catch what I need. Any help will be great.
 
The charger that ships is the SC 3500-3. I bought the complete kit with the rolling aluminum case. I hope this helps. Thanks for the help.
 

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