Can't upgrade Firmware

kmahler · Jun 11, 2018

I have a Typhoon H running 1.2x firmware. Tonight I downloaded the latest 3.xx firmware and tried many times to install it, even from different computers. One running Windows 7 and the other running Windows 10. I get one of two messages when it fails; "Erase failed" or "Operation timed out".

I also got the license for the nofly zones and tried installing it. It goes through the motions but when I select the license and tap Open. Nothing happens and the license doesn't load.

Any help would be appreciated.

Cheers,
Kevin

NorWiscPilot · Jun 11, 2018

Kevin,

If you have not already reviewed, try reading this thread starting at post #15. There are some videos and discussion that may help.

What is missing from your post is how are you are transferring the firmware files from your PC to your H.

Jeff

kmahler · Jun 11, 2018

Thanks Jeff, I had looked at the video prior to your reply and was able to upgrade the firmware via WiFi through the ST16. However, I still cannot get the NFZ license to install. It seems there is some issue communicating with my Typhoon H through the USB port.

When I was first trying to upload the firmware it was from my Surface Pro, running Windows 10 and from a Windows 7 VM using VMware Fusion on my Mac. I was never successful uploading the firmware that way. The only option I see for installing the license is through the GUI from a PC.

I select Tools/License, then I pick the License file on my desktop, when I hit Open.

I get one of two things after that. Either the GUI crashes or absolutely nothing happens and I'm back to monitoring the sensors.

Steve Carr · Jun 11, 2018

It seems like Win7 works a little better with the GUI. To open the GUI, right click on the icon and select "Run as Administrator"

kmahler · Jun 12, 2018

Thanks Steve, that didn't work either. I did get different results but it still didn't install the license.

Steve Carr · Jun 12, 2018

In the About Controller screen do your numbers match these?

kmahler · Jun 12, 2018

Everything matches with the exception of the Gimbal. Mine is Version 1.27 and I have RealSense 1.10.

Steve Carr · Jun 12, 2018

The 1.27 is perfect. I think your best bet is to use the Live Chat on Yuneec's web site. It's open during business hours. It's possible there is an error in the file they sent you.

kmahler · Jun 12, 2018

Thanks Steve, I tried to contact them today but their website was down most of the day. I did think of one thing and I'm trying it now. My Win7 VM was a fresh install. I'm performing updates (209 of them). I will try again after that is complete and report back.