My Windows 10 can read the SD-Card from the ST10+ via micro USB cable. It should be possible somehow. Try a USB2 connector instead of USB3 (blue). Sometimes Windows is a little bit "capricious" with USB3.0...
Here is a workflow for DashWare:
Step 1: Prepare Dashware (only once the first time):
• download and install latest Dashware from
Dashware Download - DashWare
• download profile "Yuneec Q500 v1.5" from
ST2Dash der Flightlog Konverter für die ST10+/Q500 - Drohnen-Forum.de - Quadrocopter, Multicopter und FPV
• unzip "Yuneec Q500 v1.5.xml" and copy it to the Profile directory of Dashware: %HOMEPATH%\Documents\DashWare\DataProfiles\
• restart Dashware. Now the new profile for Yuneec telemetry data from ST2DASH or q500log2kml is available every time you use Dashware. Done.
Step 2: Convert telemetry file to Dashware format that fits the profile:
• download and install "q500log2kml" from here:
http://h-elsner.mooo.com/downloads/q500log2kml_en.zip
• read the description (OK, this you have done at this point)
• select Data conversion output format "dashw.csv" in tab "Settings"
• convert all the telemetry data of real flights in one step to Dashwarefiles by click on Convert
Step 3: Use video files and fitting converted Dashwarefile (i.e. Telemetry000xxdashw.csv):
• start Dashware - create a new project
• add one or more video files (I guess Dashware cannot use 4k videos, it must be downsized)
• add converted Dashwarefile (i.e. Telemetry000xxdashw.csv) as data logger file
• select "Yuneec Q500 v1.5" as relating profile
• synchronize telemetry/video and do all the stuff that you want to do with your project...
br HE