Your first post and it's about a crashed H and repair facility response times. You do realize there's been a pattern of this over the last couple weeks, yes?
In response to your question, and to review your inquiry, you mention you experienced an incident on June 6, 2017. Counting today that was 3 days ago. You mentioned the event occurred in the evening so let's reduce the timeline to only two days, June 7 and June 8. Today is not over yet. You also stated you sent telemetry and proof of purchase on June 7, 2017 so Yuneec has had one day to review your telemetry, verify proof of purchase, and make an action decision. Personally, I think you are being terribly unreasonable.
From past experience as a UAV technician, one of my responsibilities was to review certain types of UAV crash telemetry to determine probable cause. During the course of a normal investigation I would review telemetry numerous times to find what were often very small clues that helped to determine the cause of an incident. Often that telemetry review would require several weeks of effort because I could not devote 100% of my time to the review. However, even when 100% of my time could be applied to a telemetry review it would often require several days to a week of review before I was assured that all the relevant information was effectively reviewed and assessed well enough to make a determination.
I also had other responsibilities that extended to working with production, research and development, shipping, design, and shop responsibilities. I'm saying my time was not dedicated to just one function, which I presume is the same way things work at Yuneec. Most large companies function in a similar manner, where employees are tasked with multiple responsibilities. An employees time is divided between multiple functions, requiring that time out of every working day be provided for each function. Typically, some functions carry higher priorities than others, and what those may be is dependent on how the employer assigns them.
We also need to keep in mind Yuneec is said to have recently experienced a staffing reduction. Something that is very common to all large businesses. Seems corporations want to make a lot of money but employ as few employees as possible to obtain that revenue. We don't know what the staffing levels at Yuneec were before the staffing reduction, and we don't know what the staffing levels are now. If they were barely adequate prior to the reduction they might be minimally staffed now. But we don't know. However, we can safely presume that each remaining employee now has to do more than they had previously. Because of that each employee likely has less time available to devote to a particular function. Telemetry reviews are time intensive.
Of interest is that telemetry for another crash was recently posted in this forum for people to review. After several days with multiple people looking at the telemetry the actual cause of the event has yet to be determined. DO you think having but one person or so at Yuneec looking at your telemetry for a few minutes each days is enough to find the cause over night? Essentially that is what you seem to expect based upon the time line you provided in your inquiry. Nice thing about Yuneec is they tend to request all telemetry when performing an incident review. I thinks that's pretty smart because they get to develop a sense of system performance over time to help establish cause. Doing this takes longer than a single flight telemetry file.
You could take a few minutes and look at your own telemetry to see if voltage suddenly fell to zero just before your H crashed. If that is the case you might presume you didn't get the battery properly seated before taking off and it fell out or backed out of the battery well. You didn't make mention of airframe condition or provide any pictures to review so I can only guess at a probably cause. You might also review some previous telemetry files to determine how the battery has been performing over time. You said yours is almost a year old so battery condition could be a factor in your event. If you elected to track your battery performance over time you could review those records to determine if the battery had provided data that suggested an impending battery failure. 12 months on an OEM battery is actually kind of a long time and from what I've seen in various forums, is plenty of time for them to have been abused by owners to the point of failure.
Ultimately, I think you expect too much, too soon. Because you can browse the web and get immediate satisfaction in some things does not mean the world reacts instantly to everything. If you get a response in less than a week you'll be doing good. Develop some patience because even if everything goes in your favor you'll be down 30 days or more after you get an RMA to send it back. Two weeks of that time your H will be in the hands of those transporting it, not with Yuneec. That's just the way it is.
