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Warranty service

Joined
Feb 12, 2018
Messages
76
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8
Age
68
#1
I bought my Q500 4K at a hobby shop last year and the wifi connection has never worked properly, video link drops at 30-60 feet. I even tried an ST10+ with upgraded antennae. Yuneec customer service says to drop it off at Best Buy. Does Best Buy work on these or do they just conduit them to Yuneec? Will I need my receipt?
 

Murray Martz

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Joined
Jan 29, 2017
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Saskatchewan, Canada
#2
I bought my Q500 4K at a hobby shop last year and the wifi connection has never worked properly, video link drops at 30-60 feet. I even tried an ST10+ with upgraded antennae. Yuneec customer service says to drop it off at Best Buy. Does Best Buy work on these or do they just conduit them to Yuneec? Will I need my receipt?
Those are questions you will need to ask Best Buy. Make sure to get the name of the person at Best Buy you speak with, and the date and time of day in case there are any questions about your conversation with them.
 
Joined
Feb 12, 2018
Messages
76
Likes
8
Age
68
#6
If you tried a different controller then the problem is in the camera.
I agree. The current problem is "who will fix it". Yuneec wants me to ship them everything but they haven't supplied a pre-paod shipping label. Best Buy is supposed to be their service center but they don't want it.
 
Joined
Feb 24, 2018
Messages
8
Likes
2
Age
59
Location
Florida
#8
My Q500 crashed on day 2. Yuneec has a service center in Kansas City called kavservice. I had another Drone a week later. Better camera on top of that. I suggest keeping this company in your records. You can get a hold of them at
kavservice.com and put Att Elizabeth. She was fantastic. Best service I've had on anything. Especially a drone.
 
Likes: Steve Carr
Joined
Feb 12, 2018
Messages
76
Likes
8
Age
68
#12
im sitting at a Best Buy right now. Been here for 90 minutes. I don't wantvto pay to ship this POS drone. If BB is their service center no one here knows about it. aI havev a call into Yuneec Customer Support so they can talk to BB . I was promised a call back 30 minutes ago. i should have ought DJI
 
Joined
Feb 24, 2018
Messages
8
Likes
2
Age
59
Location
Florida
#13
Strange that Yuneec would tell you to take it to Best Buy. Must be a newbie at the service desk. In any case, I've heard some good comments recently about the KAV service. That is a factory service center for Yuneec.
I bought mine on line from a place in San Fran. Fell out of the shy on day two. KAV contacted me the next day and had me send the telemetry from it. On Monday they contacted me and said they will be replacing it. They shipped it 2nd day. Plus told me to keep the one that crashed. So I have parts or can get a new nodyand fix it. KAV was great.
 
Joined
Feb 24, 2018
Messages
8
Likes
2
Age
59
Location
Florida
#14
im sitting at a Best Buy right now. Been here for 90 minutes. I don't wantvto pay to ship this POS drone. If BB is their service center no one here knows about it. aI havev a call into Yuneec Customer Support so they can talk to BB . I was promised a call back 30 minutes ago. i should have ought DJI
Do you want the phone number for KAV to see if they can help you? Best Buy sucks at everything anymore. Most of the people that work at BBs are let's say incompetent.
 
Likes: Murray Martz
Joined
Feb 12, 2018
Messages
76
Likes
8
Age
68
#19
Yuneec finally sent me a shipping label. Let's see how good of a job they can do. This thing has never held a wifi lock and I'm hoping they can make it work.
 
Joined
Feb 12, 2018
Messages
76
Likes
8
Age
68
#20
I talked to the KB repair center today. They decided that the camera was defective and are replacing it. They will do a test flight today and then return the unit to me.
I hope to get it back for next week, Spring break for my grandson.
 

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