will h520 catch up with competitors? Multispectral opportunities

[Pawel_(PL)]

Hi all,
you've probably noticed d.. announcing a new p4 multispectral yesterday. Looks like Yuneec is left behind a bit.
Would love to have Yuneec made it possible for us to be able to fully integrate popular and commonly used multispectral sensors like Parrot SQ and Micasense cameras on H520. Having capability of operating either of these cameras from DataPilot would make a workflow quicker and smoother. And a plug and play solution would also make it easier to handle (e.g. when one needs to relocate to fly more fields in a day) allowing for quicker set up of the system.
As for the moment using mounting kits for Sq and RE is not so quick and easy.

We could see H920 at Intergo being shown with a new multispectral camera. I understand Yuneec may want to sell two things rather than one i.e. the drone and the camera. But still there is a community of pilots who already have a multispectral camera and would like to fly it rather than buying a new toy.

I will be curious to hear your thoughts.

 

[Mrgs1]

Yuneec usually play catch up, perhaps because of resources, but with more third party input hopefully they will make things happen quicker.
They all have their systems to protect, I'm not sure Yuneec will make other manufacturers products plug and play just yet, unless forced too, but who knows, an exciting few months in prospect.

 

[dsandson]

I'd say we could well be in line for some goodies if the line up of H520 airframes each with third party payloads attached shown at Intergeo is anything to go by. Its clearly something they should have pursued earlier as the really don't seem to have the same sort of camera know-how or willingness to invest in new camera systems, unlike their competitors.

 

[twoheadlines]

Fingers, eyes and toes crossed - hopefully Yuneec will not take too long! ?

 

[arruntus]

Fingers, eyes and toes crossed - hopefully Yuneec will not take too long! ?

Here a few of us have more things still crossed for a long time and does not seem to give much result ? ? ? ? ?

 

[PatR]

For $2199.00 you can buy a Leica camera that comes with an H3 as a free accessory....

 

[Mrgs1]

Here a few of us have more things still crossed for a long time and does not seem to give much result ? ? ? ? ?

Except a full bladder!

 

[arruntus]

Except a full bladder!

This month the H520 is 2 years old and I can assure you, and I am not the only one, that we have crossed everything, and when I say everything is everything xDDDDddddddddddddd

I know I'm a nuisance, but I'll say it again: The hardware of the H520 allows the drone to behave like a real beast. Unfortunately, the firmware that accompanies it does not do justice to it as much as it should. I as a machine for photogrammetry, in principle I am happy, but as a drone to record video that is something they promised us...... still does not come close to that category. I hope with the next update, he does, I've been saying this for 2 years

 

[Laurentr2008]

The H520 is the worst drone I have ever had ....
I made a remote control update a month ago and since it is completely blocked ... impossible to restart it!
It's been 3 times since I bought it a year ago!
Their after sales service is shabby (he refuses to repair the drone as a guarantee when he is less than 24 months old).
I have many customers who wanted to buy Yuneec drones, some have been waiting for their drone for almost 4 months !!, since May, Yuneec is unable to deliver any machine ....... it is unbelievable !!
This brand is simply dead, it's really a shame!

 

[arruntus]

The H520 is the worst drone I have ever had ....
I made a remote control update a month ago and since it is completely blocked ... impossible to restart it!
It's been 3 times since I bought it a year ago!
Their after sales service is shabby (he refuses to repair the drone as a guarantee when he is less than 24 months old).
I have many customers who wanted to buy Yuneec drones, some have been waiting for their drone for almost 4 months !!, since May, Yuneec is unable to deliver any machine ....... it is unbelievable !!
This brand is simply dead, it's really a shame!

What a shame to hear that, why do they refuse to repair it? What happened to blocking it? What are its symptoms? Is the drone blocked or the ST16S?

 

[Laurentr2008]

Yes, it's a shame, not for Yuneec but especially for after-sales services in Europe (in Germany) .....
In fact the worries with this drone last a long time, I bought it in July 2018 with the CGO-ET camera to train my students in thermography, in September 18, I had a total block of the radio control after a update (impossible to restart even with the Home button) ... I return the drone to Yuneec and I wait 5 weeks ..... the return !!! (5 weeks ( ...).
Shortly after, (Décember 18) the drone begins to have troubles more and more annoying, I constantly loss of connection (video and command) from 50 m (without radio interferences) .... several times the drone did a RTH without my knowing why .....
Even worse, systematically on the 1st takeoff, the drone loses all connection after 2 minutes !!!, I am obliged to let him back and re-take off!
And finally, if I program an automatic flight (especially the function "Corridor"), the drone begins its work and stops immediately .....
I reported all these problems to Yuneec by email to support, each time they ask me to update (it is already updated for a long time!) And explain to me that these problems are related to radio interference ( Wifi) between the drone and the landing gear ...... really !!!
Last (in August) new radio failure after updating ..... I contact the support and they tell me that my drone is no longer guaranteed because he is 13 months old !!!, they tell me that at Yuneec the warranty is only 6 months ..... bewildering!
In Europe the legal warranty is 24 months, no seller can guarantee its products less than 24 months ... it's the law, that's all!
We exchange several mails, impossible to reason them, they offer me to repair it but with expenses .... (only to receive it at home and make the estimate they ask me 130 €!).
In the meantime, for almost 2 months, I can not do any thermography training to my students ....... fortunately I bought urgently a Mavic 2 Enterprise Duo .... (fantastic machine)!
Now you better understand why I want Yuneec ..... while there is still a year back, I recommended all students to buy Yuneec and avoid DJI .....
Currently the drone and the remote control are at a friend who is very experienced in electronics and he will try to troubleshoot at least the remote so that I can quickly sell it ...
cordially

 

[Pawel_(PL)]

Wow, this is very scary.

 

[Laurentr2008]

In reality I think there is a very serious problem at Yuneec ..... at least in Europe and perhaps at the Chinese headquarters ???
Since February 2019, it is almost impossible to buy a Yuneec drone in France (and even in Germany), there are almost no spare parts (it's a real problem!).
Many of my former students have ordered Yuneec H Plus or H520 since April .... the official dealer in France can not give them a delivery date ..... he can not get any news from Yuneec Europe !!! it's incredible !
I understand better why the after sales service is so unpleasant with the customers ...... I think they must be very afraid for their job and also that they may not have many spare parts.

 

[Mrgs1]

Yes, it's a shame, not for Yuneec but especially for after-sales services in Europe (in Germany) .....
In fact the worries with this drone last a long time, I bought it in July 2018 with the CGO-ET camera to train my students in thermography, in September 18, I had a total block of the radio control after a update (impossible to restart even with the Home button) ... I return the drone to Yuneec and I wait 5 weeks ..... the return !!! (5 weeks ( ...).
Shortly after, (Décember 18) the drone begins to have troubles more and more annoying, I constantly loss of connection (video and command) from 50 m (without radio interferences) .... several times the drone did a RTH without my knowing why .....
Even worse, systematically on the 1st takeoff, the drone loses all connection after 2 minutes !!!, I am obliged to let him back and re-take off!
And finally, if I program an automatic flight (especially the function "Corridor"), the drone begins its work and stops immediately .....
I reported all these problems to Yuneec by email to support, each time they ask me to update (it is already updated for a long time!) And explain to me that these problems are related to radio interference ( Wifi) between the drone and the landing gear ...... really !!!
Last (in August) new radio failure after updating ..... I contact the support and they tell me that my drone is no longer guaranteed because he is 13 months old !!!, they tell me that at Yuneec the warranty is only 6 months ..... bewildering!
In Europe the legal warranty is 24 months, no seller can guarantee its products less than 24 months ... it's the law, that's all!
We exchange several mails, impossible to reason them, they offer me to repair it but with expenses .... (only to receive it at home and make the estimate they ask me 130 €!).
In the meantime, for almost 2 months, I can not do any thermography training to my students ....... fortunately I bought urgently a Mavic 2 Enterprise Duo .... (fantastic machine)!
Now you better understand why I want Yuneec ..... while there is still a year back, I recommended all students to buy Yuneec and avoid DJI .....
Currently the drone and the remote control are at a friend who is very experienced in electronics and he will try to troubleshoot at least the remote so that I can quickly sell it ...
cordially

The landing gear and loss of signal is a well known issue, the problem is EU firmware and the limitation of the RF power. Not a problem with more powerful US firmware. Perhaps you direct your concern to the authority who imposes this condition. Spare parts for the H are still available here in UK and many places I've bought in EU. Can't speak for the plus though.

 

[Laurentr2008]

Thank you Mrgs1 ........ a much more useful answer would have been to explain to me how to install the US firmware instead of the EU firmware ??

 

[Mrgs1]

That would be illegal and you could face prosecution from the authorities.
Here's some spares link.
Just as a suggestion the 4Hawks range extenders virtually eliminate that issue i find and gives you a much better flying experience with a more stable video link etc.

copter.eu - The YUNEEC Experts

YUNEEC H520 Typhoon H Q500 BREEZE H920

www.copter.eu

 

[Laurentr2008]

I thank you .... I had thought of this solution but I did not know if it worked really well ...... you encouraged me to test, I think that if my H520 works again I will try.
I know the site Copter.eu which is a very nice site with a really efficient manager .... The manager of Copter.eu even proposed to send me the drone to try to troubleshoot, for now I'm trying a On-site troubleshooting with an electronics specialist before making a package and paying for postage.
As for compliance with the law, I agree with you .... no worries about it, however I wonder what is the most serious .... fly a drone that may be dangerous because constantly losing the signal and causing unexpected failures or, increase the RF power to make it safer ??
Just a clarification: I have in my fleet Parrot drones, DJI and Glimpse ... all are in compliance with the EU regulation, all have transmitters to authorized powers in EU ....... and not a single do not know any faults !!!! Strange ??
cordially

 

[Mostbestus]

This sort of thread is creates apprehension regarding my plans to purchase a H520 ! So far this issue (at least within this thread) seems confined to one H520. I hope the range extender solves the issue, however, it concerns me that the 520 might require third party hardware to operate under ,seemingly, normal operation within specified range. I do not have the knowledge to ponder how the roll out of 5G could play into this sort of problem.

 

[arruntus]

It seems that in your case that ruling is much more recorded, anyway, honestly I would have already filed a complaint. That the official service tells you only 6 months seems incredible to me, you can not break the law. Advice, keep all the documentation, e-mails, conversations and everything you have, fix the drone on your own and when everything works, go to court, report and present the bills.

I can confirm, from personal experience, that the technical service in Germany has very bad forms. Anyway I had not read anything as serious as what you describe.

From Copter.eu I've only heard good things, it may be the answer. Whatever you do, please keep us posted. I think this is, unfortunately, a case that needs to be known in general. The damage caused cannot be compensated, but fighting to prevent the same thing from happening to anyone else is worthwhile.

 

[Laurentr2008]

Yes Arruntus .... I know that my story may seem hard to believe but it's the truth!
Here is a copy of the email exchanges with the Yuneec after-sales service in Germany:

First, the first answer I received to my warranty claim (date : 5 September 19).

Dear Mr. Raynaud,

due to the fact that the product has worked for more then 12 months, we can sort out a material- and/or manufacturing fault, that existed at the date of purchase.

We are not processing paid repairs in our own service department.
For non-warranty-cases please register at out certified partner Minitec BTD Service GmbH:

RMA Yuneec – Minitec BTD Service GmbH


Mit besten Grüßen/With best regards

Ihr/Your Customer Support Team

YUNEEC Europe GmbH
Nikolaus-Otto-Straße 4
24568 Kaltenkirchen | Germany

T- +49 4191 9326-20
E- [email protected]

Managing director: Jörg Schamuhn
Register court: Hamburg, HRB 131190


After this message, I sent an email to the support to complain about the fact that in Europe the guarantee is 24 months, here is the answer :

Dear Mr. Raynaud,

The manufacturer warranty is only 6 months, then the limited warranty starts for
18 months. Please have a look on what our company terms say:

"In all cases, the general EU-Law will apply. This means 24 month limited warranty with the responsible of proof that the manufacturing or mechanical defect was present at the date of purchase is on the retailer/producer within the first 6 month. After 6 month this proof is on the consumer side. Sometimes we are replacing items even so they are older than 6 month, but this is good will, because we don´t need it.
If a product from us is working for more than 6 month without any problems, we can clearly say that there was no manufacturing or mechanical defect at the date of purchase!"

In our system all the cases that are older than 12 months will be routed to our technical partner as mentioned.


With best regards

Ihr/Your Customer Support Team

YUNEEC Europe GmbH
Nikolaus-Otto-Straße 4
24568 Kaltenkirchen | Germany

T- +49 4191 9326-20
E- [email protected]

Managing director: Jörg Schamuhn
Register court: Hamburg, HRB 131190


Of course it's totally wrong, in Europe there is only one guarantee is 24 months, there is no guarantee "limited" for 18 months after the period of 6 months!
I even asked a lawyer for advice and he answered without hesitation that it was 24 months and that the consumer never had to prove the fault !!!
These people are really dishonest .....

Once again and finally, I specify that Yuneec products are of good quality, I remain convinced that the construction is solid and they have many advantages over DJI but unfortunately all that concerns the software and firmware part is catastrophic .... it is too unstable for professional use, in addition to all this (at least for Europe), the after-sales service is deplorable.
(And yet I was really ready to buy the future H3 ....)

As for going to court, you know Arruntus, in my country (France), the justice is so little serious and laughs completely at this kind of problem because it is not serious enough. ....