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Yuneec took good care of me and my Q!

Discussion in 'Q500+ Discussion' started by julyuse, Jun 3, 2016.

  1. julyuse

    Mar 30, 2016
    Likes Received:
    View attachment 835 View attachment 835 So, I crashed my brand new Q500+ 2 days after I got it due to one of the front prop flew off at about 90 feet up. Broke the front arm, gimbal and cam. Called Yuneec and was given a Return Authorization. UPS it from NC to CA and was received and logged in on April 6. It was not serviced by a technician until Monday, May 16. It was completed and shipped back to me on Friday, May 20 and I received it on Thursday, May 26. Took it out of the box, recalibrate the compass and my Q flew like new. Yuneec did not charge me for anything and even provided me with 4 new props and rubber gasket. The upper frame and one of the front motor were replaced and the gimbal as well.
    I called Yuneec every week to follow-up and they are always courteous and prompt as well as in responding to my emails. Other than the long excruciating weeks of waiting for my Q to be repaired, Yuneec took good care of me and I am a happy camper! THANK YOU Yuneec!!! View attachment 835
    #1 julyuse, Jun 3, 2016
    Last edited: Jun 4, 2016
  2. Yuneec_Usa

    Oct 1, 2015
    Likes Received:
    Ontario, CA
    Hi Julyuse,

    Thank you so much for the kind message! We always strive to provide the best support and customer service. We will be sure to pass your message on. Thank you for your support of Yuneec and please let us know if you have any further questions, as we are happy to assist!

    -Team Yuneec
    1-844-898-6332 / uscs@yuneec.com
  3. Dragonflyerthom

    May 7, 2016
    Likes Received:
    Gurdon, Ar
    Yep they are a great group. Now go get your self a learning drone. One that is cheap and you can crash. Save the Q for special occasions until you get better. Find a really big field and learn.fly safe.
    Q500 RATT and julyuse like this.
  4. Q500 RATT

    Feb 9, 2016
    Likes Received:
    I wish more people would take that advice... I hate seeing posts where newbies crash their new Q, not having flight experience. I kicked around a few Hubsan X4s, and some Symas before getting a Blade 350 QX2, then going big with my Q500+.