So, the part of the camera that controls video and audio is not broken, Thats why you can see it. Its just the part that controls tilting and panning. Their reply makes sense up to some point. You can't really test anything they said. And, they can't repair your parts, but replace them with new one. They are selling you 3 boards and the upper plastic gimbal plate. One of the boards is actually a sensor to detect position and translate that data into I think you will have to look for a new one off ebay. You will spend less money buying a new one than fixing that. What I dont understand is why they didnt include the cables that you initially asked for. Its like they come included when you buy the boards? Not sure. Anyway, good luck finding a new camera. Be careful next time as you can see how delicate this thing is.