I think it’s pretty obvious....considering the KAV statement that work is being performed normally by “paying customers” and “non warranty work” is going on......and the continued silence on the subject of Yuneec, warranty work, and relative silence on parts availability.....
Yuneec hasn’t been paying their bills....or not paying them in a timely manner.....so work is stopped, comments are silenced, and contract negotiations are in progress. Neither Yuneec or KAV can comment as it could be seen as a promise being made... an unenforceable promise that, depending on contract negations, might get walked back, further damaging credibility.
Now, even the statement above is merely a guess....contract could have run out before a new one is in place. Expenses and parts may have changed enough that a new contract has to be negotiated.....who really knows besides the Execs at Yuneec and their contracted warranty provider, KAV. A number of things could have caused this situation.....I simply lean towards the “Yuneec not paying their bills” because of comments made and Yuneec’s business practices lately..
Both companies know very well what ”good customer service” is.....but right now their hands are tied. Once it’s over, with a new contract, a severance of relationship, return of customer assets, sending assets to a new provider...whatever the outcome may be....then we’ll start hearing from them. It’ll either be a happy, new relationship being forged, or unhappy finger pointing.....but, either way, apologies from both companies for the inconvenience to customers will be included.
In any case YUNEEC.....not KAV.....but YUNEEC.....has so damaged their reputation with me, that I will not spend another PENNEY on Yuneec until it has been well demonstrated that they’ve turned things around with dependable, functional products with WELL SUPPORTED customer service and repair channels. I’m still feeling pretty burned by the H3 and the “we listened to our customers” statement......we simply wanted functionality that can be released via firmware to the H+/C23.....but Yuneec responded with: Here, buy this new $2300 system even though you just spent $1800+ on the other one less than a year ago.