Welcome to YuneecPilots.com!

Sign up and join the fastest growing Yuneec drone community.

Positive BestBuy Experience. No Kidding

Discussion in 'Q500 4K Discussion' started by m5zealot, Aug 13, 2016.

  1. m5zealot

    Joined:
    Jul 12, 2016
    Messages:
    60
    Likes Received:
    20
    Location:
    San Diego, CA and Oahu Hawaii
    Long story short, my CGO3 has been at Yuneec for warranty repairs for over three weeks and it doesn't look like I'll be getting it back anytime soon. So frustrating after only owning my quad for two weeks. I tried everything from begging and pleading they send me a refurbished one because the main reason I bought it was for our family vacation this week. I'm sure the flood of Typhoon H warranties are taking priority there.

    I decided to try and see what BestBuy could do for me since I purchased it there. Its past the 15 day return/exchange policy so I was sure I'd get laughed out of the store. I spoke to the manager (Mike) and explained my situation. He was really sympathetic to my dilemma and confirmed he couldn't issue a refund. After checking my account (I'm a long time customer with a high credit limit with them) to make sure I wasn't a dead beat lying to him, he said "I'm going to pull a new camera out of a new box here as long as you promise to return it when you get back from vacation!" What????? I was floored and almost started weeping! He actually let me open a new Q500 4K to pull the camera and cover out myself. and sent me on my way. He stated they would just return the box with the returned camera for credit after my vacation. No money loss to them. Now I can take my quad with me as planned and Mike saved our vacation! There are so many negative comments about big box stores and how they don't bend the rules. This is simply not true. When it comes down to it, you are dealing with another human being with the power to make you happy.

    It really pays to be respectful and courteous when dealing with customer service people. They get so much abuse from idiots who know nothing except to complain and ruin everyone's day. I just wanted to share this but can't guarantee there are a lot of Mike's out there.
     
    Rayray and banned user like this.
  2. Rayray

    Rayray Moderator
    Staff Member

    Joined:
    Jun 3, 2016
    Messages:
    1,254
    Likes Received:
    396
    Location:
    Pine Forests of Deep East Texas
    You are 100% right. It does not cost to be courteous and it often pays.
    I have good dealings with Best Buy and Amazon too.
    Have a good vacation.
     
    m5zealot and NRRTRAINS like this.