camera detached

Hello, my camera wont move, as in tilt or pan and all the connectors are fine. Should I rese it to factory settings or what should I do to try to re-boot it? It also says failure to initiate camera, but again the camera gimbal works but wont move when I use the controllers. Thanks

I would say it was a bit of a hard landing, but certainly not enough to knock off the camera from the mount. There appears to be no damage, no plastic seems to be broken off. There is a loose black wire hanging out of the corner where the legs retract. But I can't seem to get the camera back...