HELP!

[sburroughs]

I cannot get the current GUI v1.2.13 to stay open. I have connected the drone and it will not stay open and read the drone. Trying to get the vehicle ID so I can get the unlock code for it. I am a 107 and we are going to use this drone for inspections here at my airport. I have tried emailing customer service and calling, but no answers. Getting really frustrated.

 

[WTFDproject]

You have to right click the icon and open the GUI as "Run as Administrator" on most computers to get it to stay open. You can also set the properties to always open as administrator.

 

[sburroughs]

You have to right click the icon and open the GUI as "Run as Administrator" on most computers to get it to stay open. You can also set the properties to always open as administrator.

Thank you!!! Now it tells me "Com9" does not exist.
I got it to switch between Serial and USB. Still wont connect. See picture

 

[h-elsner]

Power on the Typhoon H. Then connect the USB cable. Check if in DeviceManager (WinKey+R, type devmgmt.msc) the USB to Serial connection is visible:

If so, the drive installation is OK so far. Then start the GUI as Administrator. Now it should connect.

If not, check if there is a security rule (group policy) that avoids to access to a serial port. However, admin priviledge shoud give you the right.
Some hints:

How to Manage App Permissions on Windows 10

Modern Windows 10 apps have permissions you can control, just like modern iPhone, iPad, and Android apps. You can control access to resources like your location, camera, microphone, and photos.

www.howtogeek.com

br HE

 

[sburroughs]

Power on the Typhoon H. Then connect the USB cable. Check if in DeviceManager (WinKey+R, type devmgmt.msc) the USB to Serial connection is visible:
View attachment 23574
If so, the drive installation is OK so far. Then start the GUI as Administrator. Now it should connect.
View attachment 23575
If not, check if there is a security rule (group policy) that avoids to access to a serial port. However, admin priviledge shoud give you the right.
Some hints:

How to Manage App Permissions on Windows 10

Modern Windows 10 apps have permissions you can control, just like modern iPhone, iPad, and Android apps. You can control access to resources like your location, camera, microphone, and photos.

www.howtogeek.com

br HE

 

[sburroughs]

Power on the Typhoon H. Then connect the USB cable. Check if in DeviceManager (WinKey+R, type devmgmt.msc) the USB to Serial connection is visible:
View attachment 23574
If so, the drive installation is OK so far. Then start the GUI as Administrator. Now it should connect.
View attachment 23575
If not, check if there is a security rule (group policy) that avoids to access to a serial port. However, admin priviledge shoud give you the right.
Some hints:

How to Manage App Permissions on Windows 10

Modern Windows 10 apps have permissions you can control, just like modern iPhone, iPad, and Android apps. You can control access to resources like your location, camera, microphone, and photos.

www.howtogeek.com

br HE

permissions are set

 

[h-elsner]

Seems you don't have driver for serial ports (I think the Drone is visible here as "Othe device").
There is (newer) HW that do no more support LPT or COM ports.
Maybe that helps:

Redirecting

answers.microsoft.com

br HE

 

[Mike Irish]

permissions are set

Goog to hear that you have connected now. Thankyou is such a small word BUT MEANS AN AWFUL LOT?
Cheers.
Mike

 

[sburroughs]

Seems you don't have driver for serial ports (I think the Drone is visible here as "Othe device").
There is (newer) HW that do no more support LPT or COM ports.
Maybe that helps:

Redirecting

answers.microsoft.com

br HE

After I followed your advice, here is what I have now.

 

[h-elsner]

Now it looks better. Try following driver to get COM6 work:

STSW-STM32102 - STMicroelectronics

STSW-STM32102 - STM32 Virtual COM Port Driver, STSW-STM32102, STMicroelectronics

www.st.com

br HE

Edit: There is a statement that for win 10 the driver is no more adequat, whatever it means. Try to click on COM6 and let Windows search a driver.
Another idea is to use Win7 compatibility mode.

 

[sburroughs]

Now it looks better. Try following driver to get COM6 work:

STSW-STM32102 - STMicroelectronics

STSW-STM32102 - STM32 Virtual COM Port Driver, STSW-STM32102, STMicroelectronics

www.st.com

br HE

Edit: There is a statement that for win 10 the driver is no more adequat, whatever it means. Try to click on COM6 and let Windows search a driver.
Another idea is to use Win7 compatibility mode.

Still nothing.

 

[sburroughs]

Now it looks better. Try following driver to get COM6 work:

STSW-STM32102 - STMicroelectronics

STSW-STM32102 - STM32 Virtual COM Port Driver, STSW-STM32102, STMicroelectronics

www.st.com

br HE

Edit: There is a statement that for win 10 the driver is no more adequat, whatever it means. Try to click on COM6 and let Windows search a driver.
Another idea is to use Win7 compatibility mode.

Still not working.

 

[Steve Carr]

Did you download the drivers from the opening page of the GUI. There is a link to do so.
The setting should be USB and not serial.
When you right click the GUI icon select Run as Windows 7.

 

[sburroughs]

Did you download the drivers from the opening page of the GUI. There is a link to do so.
The setting should be USB and not serial.
When you right click the GUI icon select Run as Windows 7.

Yep, downloaded, switched to windows 7, and switched to usb.

 

[WTFDproject]

As noted above, success is very dependent on the order in which things are turned on and plugged in. The screenshot below shows the proper order.

If that doesn't work, have you tried different USB ports or a different computer?

Also be aware common USB cables will not work. It has to be a DATA CAPABLE USB cable, not an ordinary USB as commonly used to charge cell phones.

Note: These GUI instructions are copied from page 60 of the Enhanced Typhoon H manual provided by @ogrench.

 

[h-elsner]

Now, where we have the COM ports in Device Manager I would try to delete the GUI and re-install it. Usually the GUI comes with the correct driver. Maybe this runs out of control if COM & LPT ports are not available at all. Re-installation may help.

USB cable seems to be OK because now we see the “STMicroelectronics Virtual COM Port (COM...)”.

Win10 and COM ports are a long and painful story...

Br, HE

 

[Plotnste]

I cannot get the current GUI v1.2.13 to stay open. I have connected the drone and it will not stay open and read the drone. Trying to get the vehicle ID so I can get the unlock code for it. I am a 107 and we are going to use this drone for inspections here at my airport. I have tried emailing customer service and calling, but no answers. Getting really frustrated.

Right-click the icon and open the program as administrator. It took me a while to figure that out but, the program worked flawlessly.