Is there official support?

[D.Jean-Claude]

I received this email from Yuneec on December 3rd, 2024, so one could assume that the store in Kaltenkirchen could still exist.
Thank you for your continued support and trust in the Yuneec brand.

In order to further strengthen the integrated management of the group's brands and improve overall service efficiency, we have decided to optimize the sales model in Europe.

From December 9, 2024, our sales in Europe will be conducted in the name of our parent company Advanced Technology Labs AG (ATL AG), and all invoices will be changed from Yuneec Europe GmbH to Advanced Technology Labs AG (ATL AG).

The specific changes are as follows:

1. New orders From December 9, 2024, all new orders will be invoiced in the name of ATL AG. Payments must be remitted directly to ATL AG's Swiss account, and the specific payment information will be detailed in each invoice.

2. Existing orders and outstanding payments all invoices and outstanding payments issued by Yuneec Europe GmbH must still be paid to Yuneec Europe GmbH's account until they are fully settled.

Our commitment please rest assured that despite the change in the collection account, our service content in Germany will remain unchanged. This change is intended to further improve our overall efficiency and will not affect your long-term relationship with us.

You can still purchase our products through Yuneec channels, and if you have any after-sales questions, you can continue to contact our office in Germany. If you have any questions or need further explanation, please feel free to contact us, our team will serve you wholeheartedl

C'est impossible de les contacté que ce soit en Allemagne ou en Suisse,
j'ai essayé de différente façon ça ne fonctionne pas.
Pour les mails c'est a chaque fois "adresse introuvable"
J'ai essayé en passant par "Advanced Technology Labs AG" sur Google et voila: Innovative Drohnen für Vermessung, Inspektion & BOS
Si vous voulez acheter un drone c'est OK, mais pour le SAV impossible.

It is impossible to contact them whether in Germany or Switzerland,
I tried different ways it does not work.
For emails it is each time "address not found"
I tried by going through "Advanced Technology Labs AG" on Google and here it is: Innovative Drohnen für Vermessung, Inspektion & BOS
If you want to buy a drone it is OK, but for the after-sales service impossible.

 

[D.Jean-Claude]

Hello everyone,
The only positive contact I just had today is Yuneec in Poland.
I just got a return by email with an RMA number.
I am waiting for my camera to be returned to send the complete drone to Poland for after-sales service.
To be continued...

Bonjour à tous,
Le seul contact positif que je viens d'avoir aujourd'hui c'est Yuneec en Pologne.
Je viens d'avoir un retour par mail avec un numéro de RMA.
J'attends le retour de ma caméra pour envoyer le drone complet en Pologne pour le SAV.
A suivre...

 

[Nicolai]

I once inquired about this topic in another Typhoon H group and was told that the company Minitec BTD would be taking over the service in the future, not officially confirmed. I looked at the website and this company has been an official service partner of Yuneec since 2019.

Yuneec Service Center – Minitec BTD Service GmbH

minitec-btd.de

 

[tigna]

Buona giornata a tutti,
sono il proprietario di un Typhoon H+ acquistato in Italia nel 2019.
In questo 3D ho notato che siamo tutti europei tranne il mitico WTFD proiect (from USA).
Io non so se nei vostri paesi esiste il problema anche se penso di si visto che facciamo capo ad EASA.
Il problema personale che ho è quello di stabilire in che categoria ufficiale è il mio drone visto che come ha fatto DJI i suoi nuovi droni li ha categorizzati tutti ed ha provveduto anche a categorizzare alcuni di quelli mancanti delle nuove categorie istituite da EASA co le relative regole operative e conseguenti autorizzazioni da acquisire.
Spero di essere stato chiaro e di ricevere un aiuto su come risolvere il problema.
Grazie

Good day to all,
I am the owner of a Typhoon H+ purchased in Italy in 2019.
I noticed in this 3D that we are all European except the mythical WTFD project (from USA).
I do not know if the problem exists in your countries although I think so since we report to EASA.
The personal problem I have is to determine what official category my drone is in since as DJI has done its new drones it has categorized them all and has also categorized some of the missing ones in the new categories established by EASA co the related operational rules and consequent authorizations to be acquired.
I hope I have been clear and get some help on how to solve the problem.
Thank you

Translated with DeepL.com (free version)

 

[Enrico Jorysch]

Poiché non parlo la vostra lingua e ho tradotto tutto tramite DeePL, non sono sicuro di aver capito bene.

Ci sono i droni che sono nuovi sul mercato e che hanno una certificazione C0, C1, C2 ecc. ecc. A seconda della certificazione e del certificato di pilota remoto, si ha più o meno libertà di pilotaggio del drone.

Il drone Typhoon H PLUS non è certificato e quindi è necessario tenersi a 150 metri di distanza dalle aree residenziali e dalle industrie. È inoltre necessario mantenere un'ampia distanza dalle persone non coinvolte.

Yuneec ha certificato solo il modello H520E. Se state ancora volando con un modello non certificato, potete farlo ricertificare.
Con un modello certificato C2, è possibile volare fino a 30 metri da aree residenziali o industriali e persino fino a 5 metri da persone in modalità lenta, anche se l'altitudine di volo può essere solo di 5 metri.

Quindi, a parte lo Yuneec H520E, nessun drone è stato certificato da Yuneec e non lo sarà in futuro.

Cordiali saluti dalla Svizzera,
Enrico


As I don't speak your language and have everything translated via DeePL, I'm not sure if I've understood you correctly.

There are the drones that are new to the MArket that have a C0, C1, C2 etc. certification. Depending on your certification and remote pilot certificate, you have more or less freedom to fly your drone.

The Typhoon H PLUS drone is not certified and so you must keep 150 m away from residential areas and industry. You must also keep a large distance from uninvolved persons.

Yuneec has only had the H520E model certified. If you are still flying an uncertified model, you can have it recertified.
With such a C2-certified model, you can fly up to 30 m from residential or industrial areas and even up to 5 m from people in slow mode, whereby the flight altitude may then only be 5 m high.

So, apart from the Yuneec H520E, no drone has been certified by Yuneec and will not be in the future.

Best regards from Switzerland,
Enrico

 

[Pier2162]

Ciao Tigna, benvenuto.
Sono nella tua stessa situazione.
In parole povere è utilizzabile solo in classe open A3.



Hello Tigna, welcome.
I'm in the same situation as you.
In simple terms, it can only be used in the A3 open class.

 

[porkeechop]

I got a reply:

We are changing the service company recently. I will let new service people reply you timely.

So somehow something is still active