Before Jeff got some information from YCS and posted his video (Thank you very much), I sent this email off to KAV since my repaired H520 was shipped out just before they went "dark", but I had no information from them about what the problem was or what they did to it or if they did a test flight or not.
Email:
Sara,
If anyone at KAV is listening or cares about their clients, I urge you to respond to your phone calls and emails. When a company doesn't reply it sends a message that thier customers interpret as "gone under" "out of business" "bankruptcy" etc.
You might want to check this link out at Yuneecpilots.com...
KAV Status???
KAV Status??? | Yuneec Drone Forum
Does anyone know what is going on with KAV? I've called and emailed them all week for an update for my drone thats been there for over a month. KAV told me...
yuneecpilots.com |
If the issue is with a parts shortage from Yuneec, you need to say so and keep your clients informed, otherwise complete silence is disrespectful to your clients and leads to speculation about what is going on.
I am also one of your victims of silence as I have asked several times for a report on my ticket 22668. I do not even know if it was repaired properly as it was shipped to a drop ship location and I haven't picked it up yet.
Very disappointed....
While Jeff's call did uncover a bit of the mystery, the basic fundamentals of customer service should still apply - respect your customers by giving them good, prompt service and keep them informed on any chanes in customer service. All companies should know that "word of mouth" advertising is one of the most powerful especially with social media and its a double edged sword.
With resect to the staff at Yuneec USA, I suspect that staff cuts over the past year or so have left the current personel overloaded, and hence, no chat, no email response, no live phone response, only scheduled 15 minute call backs and sub-contracted out repair. Seems like a night and day contrast compared to UK/Euro CS. Ironic because I assume the N. American Yuneec sales would be the larger market.