My last flight over a month ago when in RTH mode I received 10 voltage warning ( when looked at with UAV toolbox) , I switched to angle mode and landed. I called support on 2-27 and they said don't fly and send in files. I never received and contact from them so I contacted them on 3-14 . They said the files were corrupt and to resend them, they called me later that day and said they did receive them and they were able to open them.
After not hearing from anyone I contacted them again I called again and talked to Rose who said they had a big backlog ,but would get to them soon. I have a job coming up on Saturday so I called again to check today. I talked to Rose again and this time she said they couldn't find the files and to resend them for the 3rd time and not to fly until someone looks at them. I used to praise their support, but now it seem they are getting as bad as DJI. Sorry for the rant ,but when you rely on a tool to work commercially and this is the company's response it's had to plan any further purchases with that company.
Not to take away from your experience and your right to voice your dealings and opinion about Yuneec, but for the sake of balance and fair play please allow me to point out there
ARE two sides of every story.
I am sorry your being inconvenienced at this time, especially with a job hanging nearby in the air. But I feel it necessary to point out that my own very recent personal experience with Yuneec, their customer support staff, techs and reps, have been EXTREMELY satisfying. I could not speak more highly about Yuneec as a company if I tried.
On 3/9/17 my Typhoon H and ST16 suddenly lost total connection - RC and video feed transmissions - after my controller display suddenly just went black, came back online on its own, and was irretrievably disconnected from my Typhoon H Pro while in mid-flight some 70' in altitude, about 1,500' away and over at least 40' depths of fast moving water. My Typhoon was gone, failing to return home.
When I returned home I immediately contacted Yuneec that evening and they started a case for me. I had to send my flight log info to them twice as the first submission was not handled correctly, but those kind of things
are going to happen in offices as long as people are involved, which I hope is forever despite the inherent possibility of human error. I prefer dealing with people over talking with computers or machines any day.
Last week I contacted Yuneec, spoke with a very affable, able, and courteous customer support rep named Andrew, and at the end of that phone call my situation was resolved. After reviewing the data I sent them, Yuneec decided it was
not pilot error and made arrangements that night to send me a new replacement Typhoon H Pro immediately. I am waiting right now for it to arrive via UPS as I have to be here to sign for it when it's delivered.
My situation and extreme problem occurred, was addressed, and was resolved within 2 weeks on the dot, as my ill-fated 77th flight occurred 2 weeks ago and my replacement drone will be here today, 14 days later. I could not be happier with Yuneec and the manner in which I was treated by them. From beginning to end they made the process easy for me, were professional and efficient, and stood very strongly behind their product and their customer. These are hard traits to find in companies and corporations these days.
I am sure Yuneec will take care of you and your problem as a valued customer, as I sincerely believe that is their internal policy which they operate under. I have known others, too, who have also had nothing but a good, positive experience with Yuneec. Work with them, stay in contact with them, and do give them time. Undoubtedly they are being stretched thin for a variety of reasons, largely, I believe, due to the phenomenal growth and high demand for their products, time, and attention. So, try to keep that in mind as you wait. I am certain you will ultimately end up with a good solution to your problem.
Good luck. I hope your waiting comes to an end ASAP.
