The green light is status of the camera. Not the status of the gimbal. At least not under the normal start-up circumstances. First caution is don't mess with updates anymore for now. It's probably not a firmware issue, and the only possibility would be to make things worse. We can come back to firmware later if other troubleshooting doesn't help.
Does the gimbal stabilize itself (points itself forward and level)?
Do you hear any beep codes coming from the camera?
Do you know how to remove the gimbal enclosure to check some stuff if we need to?
It involves two of the screws in step 3, then Step 4 and step 5 of this article:
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