PRAISE to YUNEEC UK Support!

[Air Intel]

I have a problem with my H and it needs sending in to the Tech Service Center in the UK.
I wrote them an email last night describing the problem in-depth and this morning first thing they replied with all the info on what and where to send.
It's already on its way and I might even have it back this week!
Now that's what I call service! Awesome

 

[Air Intel]

UPDATE!
Yuneec UK Tech Service Center - ROCKS!
They replaced my ST16 wifi board same day it arrived there! No questions asked!
Got it back within a week which is amazing considering I'm not on mainland UK!
I'm lucky too cause the warranty was about to run out a week later!
HALLELUYAH!

 

[DoomMeister]

Could we borrow them here in the US?

You have to schedule phone support, they never answer email, seldom answer a user generated support ticket, and only rarely catch someone using Live Chat.

 

[Eagle's Eye Video]

At least you have the option to schedule a callback... but that does become more difficult if you are working during the first 20-30 minutes after they open... which is about the window you have to work with before all available callback slots are taken.

 

[Mrgs1]

The times I've used UK support they've answered the phone and quick emails, could be because a smaller customer base compared to US?

 

[Air Intel]

The times I've used UK support they've answered the phone and quick emails, could be because a smaller customer base compared to US?

Yea could well be [emoji846]