Thank You Yuneec Customer Support !

[Atomic08]

Thank You Yuneec Customer Support !

Well I finally got a Working Typhoon H !
After weeks of talking back and forth with Yuneec CS,
I was able to get a replacement Typhoon H !

Thank you to Axel at Yuneec who actually took the time while I was on the phone to look at the videos and make a decision to replace the Typhoon and the Controller only.

After three days I was told that the H was out of stock and would be a while before I would get a new replacement unit...
Upset, I spoke to Brandon S who said they would send me a NEW Boxed unit.
Transfered me to the Order Department and spoke with Elia
who arranged to OVERNIGHT the New Boxed Unit for $20 !
Amazing !
Unit Processed 7/21 at 6:10 PM in Ontario, Ca
Delivered to me 7/22 at 10:26 next Morning in Bing, NY !

After 9 weeks since my order was place and 4 RMA Returns I Finally have a working unit !
Not much help from the dealer I ordered from, ( I'll make another post on that Later)
but the H really flies great with 8 10-12 minute flight on 4 different batteries.
Flies steady at hover and RTH works like charm !
Once I break in the batteries, I'll make a comparison with my other Drone.
Thanks for all the help from the Forum Members !

Below is a record of my ordeal:for those Interested in my time frame:

I posted a while ago about my Typhoon H Toilet Bowling
Erratic Flight Video "Toilet Bowl"

3/23 Pre-Ordered From B&H
5/23 B&H Order Canceled
5/24 Ordered From Drone Mountain
5/24 Notice From DM-Order Lost
5/31 Order Backordered
6/2 Order Shipped From DM
6/7 Order Received
6/8 Flew 3 times for 7 minutes total Uncontrolable Toilet bowling
6/9 First RMA issued and Sent back to Yuneec
6/17 RMA Received in for Inspection
6/24 Repair sent back to me
7/1 Delivered
7/2 calibrated and tried to fly...same results
7/2 to 7/10 calls and emails to Drone Mountain and Yuneec
7/13 Axel from Yuneec reviews my youtube Videos and issues RMA #2
7/15 RMA for Parts issued
7/16 Yuneec states Units back ordered until further notice (Web states up to 6 weeks !)
7/21 Calls to Brandon to complain and issues a new Off the Shelf Unit sent !
7/22 NEW Typhoon H received !
7/22 Returned 2nd RMA Received at Yuneec and inspection started
7/23-7/29 New Unit works and flies GREAT

 

[KBflyer]

Not sure if I would be giving Yuneec praise, perhaps a way to go for getting this right for a change. Not many people lately posting happy endings with their dealings with Yuneec support. Your one of the lucky ones. Glad it all worked out for you.

 

[Atomic08]

Maybe not giving praise, but I am sure happy to get something useuable after all this time !
Flew tonight after dark with NO problem !
Getting more confident with the H !

 

[Atomic08]

UPDATE ! 8/1
Got Home From Work Last night and there was a package From Yuneec !
They repaired and resent my original returned Typhoon H ! Replaced the Compass and Updated the firmware on the ST 16 and H ! ( Invoiced shows Replaced GPS Circuit Board Module $39.99 Labor $80.00 No Charge !)
I went out and flew it around for two fights and NO MORE TOILET BOWL ! Hovers like a ROCK !
Checked out the firm ware updates and I can get about 1200 more feet in distance compared to my replaced Typhoon with the old Firm ware. I think I am going to test both out until I have to return the one just sent..
Unless they let me keep it !

 

[PatR]

Odds are likely you'll keep both. I dealt with Yuneec CS yesterday and obtained total satisfaction with the process and results.

 

[Atomic08]

Nope ! Just off the phone with CS.
Told them what happened and they issued a RA for the one I just received..
For my Honesty...They are sending me a free battery !
I offered to buy it but is was $900-$1000..Too much for me..
as There is no camera, battery, charger. props and all the other goodies in the box

 

[Donp]

Hi All. I have had to give in and send my TH Pro back for what I am sure are GPS problems. That said, I must praise the CS Department. 2nd time I had to send a unit back and both calls were fast, immediate, courteous, and got the results I wanted. There are major major corporations I have to deal with regularly that have CS departments that are purely useless. Granted, folks may argue that Yuneec should not be having these issues, and I sort of agree, but at least they stand by the product and don't give us any issues or run around. My TH came back absolutely perfect, and I am hoping the pro does as well. Also FYI, not sure how accurate it is, the rep told me that TH Pro is currently running a 4600 unit backlog in terms of new units that need to be shipped. Looks like a while before we see them readily available. I was hoping they could have shipped me a replacement in parallel, but no go.