Yuneecs great customer service!!

Acabral886 · Apr 3, 2017

After a flyaway a few weeks ago I called sent my telemetry files yuneec said it was my error.. I called back and said it was no way my error, I hit rth and the H kept going straight never to be found. Andrew M at yuneec said he was going to look further with some help on friday. Sent me an email friday night saying momday they would call me today.. I had to call because they were busy seeing its monday.. I spoke with Rosalie today and she had told me in fact after the review it was NOT my fault and they are going to send me a brand new complete set.. Just need to wait 3 weeks because they do not have the real sense version in stock.. Thank you yuneec

Robert Brooks · Apr 3, 2017

Yet again Yuneec surpasses with great customer service, glad you'll be back in the air soon.

Rayray · Apr 3, 2017

Good that in the meantime you still have your other trusty drones to fly.

Acabral886 · Apr 3, 2017

yes sir, i was a little let down at first but i knew i something was wrong when the h did not turn around.. next time ill be more cautious and not so far.. in the mean time ordering some gps trackers for my 3 birds.

PatR · Apr 3, 2017

It's always good to read how a bad situation ultimately worked out well.

Acabral886 · Apr 3, 2017

PatR said:
It's always good to read how a bad situation ultimately worked out well.

yes i am very glad

Steve Carr · Apr 4, 2017

You should consider this as a gift from Yuneec. In the past they have covered pilot errors even though they are under no obligation to do so.

ThunderChicken · Apr 4, 2017

I knew nothing about YUNEEC's high level of customer service and chose it because from what I could tell it is a superior product. I'm glad I chose very well indeed.