I’m a 3-year drone pilot and consider myself tech savvy. Started with DJI then switched to Yuneec beginning with the Q4K, then added the H in September 2016. What a train wreck product and deteriorating customer service in the last year. Done, already went back to DJI products. You let me down big time Yuneec. To bad, I was one of your greatest evangelist.
4 official cases filed with Yuneec on the H since purchasing new 6 months ago. I live in Illinois so return to California takes a minimum of 3-week turnaround. Issues started first flight out of the box. Wasted time, lost income opportunities, and hours of frustration dealing with this product and customer service.
Case #1 – Calibrated, by no means flying in a congested area, a place I have flown many times. Put in the air to about 15 feet and hover. With no stick input, beeline sideways into a tree. Returned to Yuneec under warranty. Received the same unit back.
Case #2 – Same issue put it up to about 15 feet let it hover and with NO stick input beeline and crash. This return to Yuneec they installed a new GPS board.
Case #3 – Won't land, erratic jerks to the side with no stick input. Yuneec finally replaces the drone only, not the ST16. New drone body has some wires hanging by the camera that weren’t on the original drone. I assume they where antenna modifications. I should also mention that on this third trip to Yuneec they forgot to include the Cgo3 camera when they returned it. That cost me an additional 1.5 weeks downtime.
Case #4 – Erratic jerks to the side again with no stick input. Came very close to another crash. Contacted Yuneec and tried to transmit my telemetry files to them. That is when I gave up. Zipped the telemetry file was 150 mb. Yes, they swear they need the entire file from the ST16. My email system wouldn’t let me send that large of a file. I ask if Yuneec could use Drop Box to view the telemetry files. No, they can’t. Surprising from a supposed technology company! Back to California. 6 months $1200, no quality flight time, lost income opportunities.
Buyers beware – something is going wrong in California, customer service is deteriorating rapidly and in my opinion this H was not ready for release. I prefer not to be on the bleeding edge of their “product development”.