Back to the original topic question, and without calling out one company or another, I have an example of Yuneec customer service to offer.
On 12/17/16 I experienced a fly away with my H. This is one of the fist batch to be production released and I obtained it in April after waiting on the pre-order lists for awhile. On the same day I contacted Yuneec about the problem and was asked to provide my telemetry for review. After reviewing the telemetry Yuneec provided a repair ticket. Due to the Christmas holiday I didn't receive the shipping authorization until 12/29. They were out for a week. I won't ding 'em for that, heck, I was out for two weeks. Yuneec received the H on January 6, 2017. Today I received an e-mail from Yuneec showing the repair as complete. Below is a copy of the billing statement. Note the amount due at the bottom.
Thank you for shopping at Yuneec USA Inc..
Your order no. YUS00***** has been fulfilled.
Order Summary:
Item
Qty
Brief Description
Rate
Amount
Typhoon H 1 Includes ST16 Transmitter, CGO3+ Camera Gimbal, One Flight Battery, Propellers, Charging Accessories In Color Box $0.00
YUNTYH116SVC 1 Typhoon H GPS Module Circuit Board (Authorized Service Use Only) $39.99 $39.99
YUNTYH112SVC 1 Typhoon H Upper Cover Accessories (Authorized Service Use Only) $5.99 $5.99
YUNTYH123SVC 1 Typhoon H Shrapnel Accessory (Authorized Service Use Only) $1.99 $1.99
YUNTYH109 2 Typhoon H Retract Module $29.99 $59.98
YUNTYH110 1 Typhoon H Landing Gear Assembly $9.99 $9.99
Discount ($117.94)
Total $0.00
Something perhaps useful is it appears they call the gimbal safety pins a "Shrapnel Accessory". Didn't know that, and I find it amusing.
I cannot find any reason to complain about Yuneec's customer service. They pick up the phone and answer using my first name every time I call. They were more than gracious in taking care of me for a camera problem of my own doing. When they didn't have an answer to a question they have expended the effort to call me back or send an e-mail for an info update. They have every time been pleasing to deal with and have been accepting of information where I had more knowledge of the subject matter than they did. All in all, they work with their customers and go the distance in assuring the customer experience is as good as it can be, even if a problem is encountered.
Yuneec- Thank you for doing business as you do and the way you treat your customers.