After an hour long phone call, They are going to try and work with me. I have to send them the video of the first flight to show that I actually did take off and land in the same location. Because according to their logs, it looks like I flew it around and landed it some 100 feet away from me, then took off a 2nd time with the drone rotated 180 degrees and flew it into the tree.
But I never rotated the drone. It was facing the same direction the entire time.
So, hopefully I can get the video to him and the proof of purchase and they will warranty it for me so I'm not out of pocket on the repair.
Also, the technician told me that none of you guys can be trusted because you don't now how to read the logs like they do and that you probably just entered the numbers into a spreadsheet and didn't know how to read them properly so you gave me incorrect information. And whatever software you used to analyze the info I gave you, and the gps info and trajectory info, that you don't know what you are doing.
Also the manual that you provided isn't as good as theirs and I should ignore it and use theirs instead. lol. So there's that
If you think Support sucks for the Typhoon series, try the Breeze. It doesn’t even record telemetry in Breeze Cam with every flight the way it is supposed to.
I can vouch for the US Support group thinking we are a bunch of goof balls that can’t interpret their telemetry data. I’ve had my own tête-à-tête sessions with them and being from a 35+ year career in high tech repair on a variety of equipment few ever see, I can tell you they are very holier than thou in their attitudes.
As for the manual used by this forum and the Yuneec-forum.com, it is Yuneec’s Manual appended with a much more in-depth coverage of all topics.
As for reading the telemetry data, we could be even better at it if they would release more information in the binary data for the IMU and error flags. The things we can’t read are the encrypted logs and any data stored in the flight controller.
Good luck with them AndyP!