I was looking thru my brand new Q500 4K box last night for the neck strap and tweezers that I have seen and read about. I did not find them, so I callled customer service. Nice guy on the phone told me that "the higher ups don't think that those items, as well as the lens filters are nessesary anymore." But I can buy them if I want... What a load of crap! What would amount to no more than $3 for all that stuff for the company and they want to cheap out on the customer? hmmmm, I am well under my 30 day return limit for BestBuy...maybe I am looking at the wrong company for my quad copter purchase. And why can't I buy an extended coverage plan theu BestBuy for this machine??? BestBuy says it is because Yuneec says NO! Alarms are going off in my head. What you guys think????