When it came out the "H" was all i hope for, love the specs. For me as a professional, even the look of it is more professional that all of the others from the same class. The professionals don´t only fly big rigs. It´s the work that determine what kind of drone we fly. The "H" was for me a great substitute for the Phantom. Better specs, 6 motors, look professional. I bought the firt "H" in early June. Till 7 August, apart from the long star up of the video link i really like the "H".
On the 7 of August The "H" just fall from the sky, no warning i was looking at it and saw all motors stooped. I know that all new things have problems, the Phantom only on the 3er version was a capable drone. And i was expecting some minor problems, but i though that Yuneec will have a better assistance than the others, after all, thats what we as professionals need, a reliable drone, and a great assistance.
I have heard great things about UK assistance, but unfortunately when i ask them what to do, they tell me that i have to deal with Yuneec Europe.
After a quick answer from them, and a question from me, i was 11 days without a answer. Send mails to every mail address i find. when i finally get an answer, and send the "H", another problems. never seem to have any news about the "H". When i finally get i touch whit them, they said that it will speed things up, but it will take at least 6 weeks. To be fair it only take about 2 weeks. But they told me that everything was working 100/100. My bird fall from the sky and all was good???
They said that was due i was flying near some metal buildings and it cause high interference. After the crash i fly with a P3 for 2 hours with no problems.If the "H" as problems fly were the Phantom fly with no problem... Yuneec is really in trouble.
As i said, i expect some problems, but i also expect Yuneec to solve it.
What i have was someone who try to tell me that the crash was my fault and they can replace for a new "H" and camera for 800€.
I bought a second Typhoon. Less than a week after i had a new crash due to again a Typhoon problem. I still dont know how Yuneec will go with this one.
In 6 years as professional and over plus 2000 hours of flying drones, i only have 2 crash that was human error, all the others crash were drone malfunctions. I crash a over 30.000 drone, with the same problem (completed system failure), and the manufacture assume the error and give me a brand new one.
Reading all this issues in this foruns, my lake in faith of Yuneec is starting to grow, and one thing is for sure, i have to buy a new one because i start a work with the CCC capabilities, and it will go for almost a year and now a just can't go back.
But i think that it will be my only work with the "H" for now. As someone said, professional we can't work with this kind of probabilities of something go wrong with the fly of the "H". And on top of that have a poor assistance... that´s a no go.
If someone think i'm just be unfair with yuneec, i can post the logs of both flights, the video of one, and the mails from me to Yuneec assistence and from Yuneec to me.
This is not about the money, its about someone try to take me for a fool. It's about someone say; relax, we have your back. If you have some problems with our products, we are here for you.
My bad luck has been with the repair times on my camera the only two bushes in my way were my fault LOL
