This is taken from my video located on YouTube. Although it took plenty of time to get my Typhoon H in order, I will say I AM VERY PLEASED with Yuneec Customer Service.
Here is my Yuneec Customer Service interaction and results so far:
DAY 1 (May 20) - Contacted Yuneec Customer Service to report camera problems. Was advised to try different Micro SD Cards.
Contacted Yuneec Customer Service again to report camera is not the only problem. Drone lost power/control and landed itself hard.
Yuneec Customer service issues a Return Authorization # (RA#) but no shipping label.
DAYs 2 to 4 - (May 21 to 23) - Contacted Yuneec Customer service several times to inquire about shipping label?
DAY 5 (May 24) - Shipping label arrives late in the evening.
DAY 6 (May 25) - Shipped Typhoon H back to Yuneec, USA via UPS (Standard)... which is very slow.
DAY 15 (June 3) - Typhoon H finally arrives at Yuneec, USA.
DAY 18 (June 6) - Contacted Yuneec, USA to find out status of Typhoon H since no one had contacted me. Response was that information was not available at that time.
DAY 19 (June 7) - Contacted Yuneec, USA to find out status of Typhoon H. Was advised that I would receive a response. Received response from Yuneec Service department stating they had received my Typhoon H. (kind of late since it had been sitting there for several days).
DAY 21 (June 9) - Contacted Yuneec Service. Inquired about status of drone. No one has looked at it yet. Yuneec customer service said call back in 1 week. :{
DAY 22 (June 10) - Late in the evening I received an email from Yuneec customer service. Drone is repaired and is being shipped. A repair description of items was provided but it does not identify such items as the CAMERA which was defective (hope they are not sending me the same one back). Yuneec uses ground shipping to Canada, which means it won't arrive at my area until approx June 20 (Day 32 since the RMA was opened).
DAY 32 (June 20) - My Typhoon H is returned via UPS. Checked out the box and all the contents appear to be there. Controller is new. My previous controller had a N/S micro SD slot. Came with propellers, since all of mine were shattered. Paperwork with the Typhoon says that a 27 point inspection was conducted. Will try it out and report back.
DAY 33 (June 21) - Took the "replacement/repaired" Typhoon H out for a test flight. All was well except for the camera. Camera image was blurry/slightly distorted on 1/4 of left side of image. Contacted Yuneec Customer Service via email and reported the problem (sent example images). Requested a camera exchange.
DAY 34 (June 22) - Yuneec Customer Service called me and said they would send a Return Authorization (RA#) so that I could send the camera back for replacement. Received RA# later that day.
DAY 35 (June 23) - Received UPS return shipping label.
DAY 36 (June 24) - Shipped the camera back to Yuneec via UPS.
DAY 50 (July 8) - New CGO3+ Camera arrives & it works perfect! Only problem is that I had shipped my gimbal lock back with my defective camera and the new camera did not arrive with one. I contacted Yuneec and they are shipping one out to me.
Wow!!! 50 days and you're happy? You are one seriously laid back dude.
DAY 61 (July 19). Camera gimbal cover arrives. For some reason Yuneec didn't complete the shipping paperwork correctly so UPS charged me $23.70 duty.