Camera mount issues - brand new Typhoon Q500 4K

[as64]

Hi, I bought my Q500 4K ten days ago for recreational purposes and after a couple of short flights with no issues, the camera has become unmounted from one of the corner rubbers. Take off in rabbit and then switching to tortoise in smart mode, flying at 70 feet high with no wind in open country side.
I am about to contact the seller and manufacturer branch in the UK and would like to know if other people have had similar issues. The drone is still under the seller's 30 days return policy. It looks that the rubber could be put back in place, but this issue is making me have doubts about the long term durability of the drone. Also, would the camera need to be re-calibrated in the factory?

 

[AH-1G]

Yes on my H, this can be an easy and frustrating fix just takes time, there is a video on this but sorry I'm not sure where.
Mine comes off at least once a month. I think I'll RTV it next time. BAD BAD Rubber Grommet.
It's really a horrible mounting design.

 

[Steve Carr]

Put a small wire tie through each one LOOSELY to allow movement.

 

[as64]

Found the video showing how to pull back the rubber end; not hard to do. Camera seems to be working fine. Will try loose wire first rather than gluing. Thanks.

 

[Q500 RATT]

Hi, I bought my Q500 4K ten days ago for recreational purposes and after a couple of short flights with no issues, the camera has become unmounted from one of the corner rubbers. Take off in rabbit and then switching to tortoise in smart mode, flying at 70 feet high with no wind in open country side.
I am about to contact the seller and manufacturer branch in the UK and would like to know if other people have had similar issues. The drone is still under the seller's 30 days return policy. It looks that the rubber could be put back in place, but this issue is making me have doubts about the long term durability of the drone. Also, would the camera need to be re-calibrated in the factory?

View attachment 7049

I use small cable ties in the two front holes to tie top and bottom together, in case of emergency. The cover slides on just fine then.

 

[Jafo]

I use fishing line... like it had from the factory... before my first crash.

 

[Q500 RATT]

I use fishing line... like it had from the factory... before my first crash.

My CGO2+ came with fishing line, but the two CGO3s I've gotten had nothing. Wonder why...

 

[Ryan klein]

Non related qusetion. Do you ever have camera loss or a message in red pop up on you s10 controller saying that

 

[Q500 RATT]

Non related qusetion. Do you ever have camera loss or a message in red pop up on you s10 controller saying that

I have a ST10+. Once in a while I receive a red pop up notice indicating the video signal was lost. Video recording on SD card is fine.

 

[Ryan klein]

Is there a better fix. I fly or try to fly by camera mostly. Thanks

 

[Warthog]

Maybe a little off topic, but in the case of a crash and the one of the wire got pulled, do you need to completely remove the other wires to use the patch cable fro the camera to the drone? Question here is can you use the patch cable with the existing quick mount still connected?
Thanks