Well, I'm pretty much over the H and Yuneec. It has been an incredibly frustrating few weeks. I have been getting nothing but a run around from Yuneec and I think I'm done.
I bought the H on June 7th. Got it a few days later and decided to take it to a family reunion to fly it for the first time. Long story short, after about 10min, the H starting swirling and it was all I could do to keep it from hitting anything. Finally got it stable enough to land and at about 6 inches about the ground, it jerked back and crashed. Broke 2 props and the plastic rail for the camera mount.
I called Yuneec the very next day and explained the situation. They said to send it in for inspection and repair and sent me a pre-paid label. I told them that I do commercial videography work with my drones and that I had a big project coming up that I needed and wanted to use the H on. I asked if it would be possible for them to cross ship me a replacement unit once they saw that I shipped my unit. Was told that they didn't "do that kind of thing" and that I would have to wait for repair. OK... So, I called back the next morning and spoke with someone else saying that I couldn't afford to wait weeks for a repair and that I needed a replacement sent out ASAP. Again, was told they couldn't do that. I even asked to speak to a supervisor (none were available). A supervisor called me back a few hours later and I explained my situation. She said she would make sure that my case was handled quickly and that she would call me and give me regular updates on how it was going. This was June 17th. She never called me back even once. I call back (AGAIN) on the 20th and asked to speak to another supervisor. I ended up getting a guy (whose name I won't mention) who said that he was the highest person I could speak with. I explained the situation and told him that I wanted a unit cross shipped. I told him that I had a shoot coming up on the 23rd in midtown for a large commercial real estate company and I really needed to have my H for that shoot. He said they couldn't do that since they had people sending empty boxes back to them, full of magazines for weight and they just weren't able to send anything out until they got mine in. I then asked if they would send me a replacement if I would give them a credit card and they could put a hold on the card and release the hold once they got my H and ST16 back. He said he would have to ask someone if that was possible. He comes back on the phone and says that they can do that and that I can pay the difference for expedited shipping so that I could get the unit on time. At this point I'm super happy! He transfers me to order processing and I paid the shipping cost for expedited shipping. They told me that the order would ship around 2pm Pacific time. Again, I'm super happy thinking that I'll have a replacement unit! Next day around lunch time I still hadn't received a tracking number, even though I got an order confirmation email from Yuneec. I email CS and ask for the tracking number. The girl responds and says that they don't have any shipping info yet, but they will send it as soon as they ship it. WHAT?!?! I call CS back and ask about the status of the order. She says the H is currently backordered and they don't know when more will be shipped. I tell her that I spoke with (name removed) and that it was supposed to ship yesterday. Said she'd call me back. I finally get a call at 8pm that night from somebody who said the system messed up and released my unit to another order. She said they were currently testing 500 units and she would keep an eye on things and update me daily with how it was looking. That was a week ago and she hasn't called me back once.
I call Yuneec yet again and ask to speak with (name removed). Ask him what the **** is going on and he says the same thing. The system is fulfilling previous orders and they won't fulfill mine until the orders ahead of me are shipped. I complain to him again, told him that I was supposed to have the thingy now. He said he would try to pull some strings, but that he couldn't promise anything. Days later and still nothing. No call back, no email updates, no replacement.
To sum it up, I have called Yuneec around 12 times total and have gotten nothing but run arounds and empty promises. I mailed my H back to them 20 days ago, was promised a replacement and here I sit, empty handed. I really think I'm done with Yuneec. They came close to costing me a big job since. I agreed to shoot that property having in my that I would use my H. Because of this fiasco, I had to use my Q500 4K in an environment where the H would have been much better. Also, my brother is working on getting his sUAS license under part 107 and we were going to order another TH for him to use and start working with me once he gets his license at the end of August. I guess we'll have to look for something else. I don't know what though, because I don't want to use DJI stuff.
It's apparent by my experience and from what I've read from others on here that Yuneec is completely in over their heads right now. It's disappointing to see a company not take care of it's current customers. This is completely and totally unacceptable!
I bought the H on June 7th. Got it a few days later and decided to take it to a family reunion to fly it for the first time. Long story short, after about 10min, the H starting swirling and it was all I could do to keep it from hitting anything. Finally got it stable enough to land and at about 6 inches about the ground, it jerked back and crashed. Broke 2 props and the plastic rail for the camera mount.
I called Yuneec the very next day and explained the situation. They said to send it in for inspection and repair and sent me a pre-paid label. I told them that I do commercial videography work with my drones and that I had a big project coming up that I needed and wanted to use the H on. I asked if it would be possible for them to cross ship me a replacement unit once they saw that I shipped my unit. Was told that they didn't "do that kind of thing" and that I would have to wait for repair. OK... So, I called back the next morning and spoke with someone else saying that I couldn't afford to wait weeks for a repair and that I needed a replacement sent out ASAP. Again, was told they couldn't do that. I even asked to speak to a supervisor (none were available). A supervisor called me back a few hours later and I explained my situation. She said she would make sure that my case was handled quickly and that she would call me and give me regular updates on how it was going. This was June 17th. She never called me back even once. I call back (AGAIN) on the 20th and asked to speak to another supervisor. I ended up getting a guy (whose name I won't mention) who said that he was the highest person I could speak with. I explained the situation and told him that I wanted a unit cross shipped. I told him that I had a shoot coming up on the 23rd in midtown for a large commercial real estate company and I really needed to have my H for that shoot. He said they couldn't do that since they had people sending empty boxes back to them, full of magazines for weight and they just weren't able to send anything out until they got mine in. I then asked if they would send me a replacement if I would give them a credit card and they could put a hold on the card and release the hold once they got my H and ST16 back. He said he would have to ask someone if that was possible. He comes back on the phone and says that they can do that and that I can pay the difference for expedited shipping so that I could get the unit on time. At this point I'm super happy! He transfers me to order processing and I paid the shipping cost for expedited shipping. They told me that the order would ship around 2pm Pacific time. Again, I'm super happy thinking that I'll have a replacement unit! Next day around lunch time I still hadn't received a tracking number, even though I got an order confirmation email from Yuneec. I email CS and ask for the tracking number. The girl responds and says that they don't have any shipping info yet, but they will send it as soon as they ship it. WHAT?!?! I call CS back and ask about the status of the order. She says the H is currently backordered and they don't know when more will be shipped. I tell her that I spoke with (name removed) and that it was supposed to ship yesterday. Said she'd call me back. I finally get a call at 8pm that night from somebody who said the system messed up and released my unit to another order. She said they were currently testing 500 units and she would keep an eye on things and update me daily with how it was looking. That was a week ago and she hasn't called me back once.
I call Yuneec yet again and ask to speak with (name removed). Ask him what the **** is going on and he says the same thing. The system is fulfilling previous orders and they won't fulfill mine until the orders ahead of me are shipped. I complain to him again, told him that I was supposed to have the thingy now. He said he would try to pull some strings, but that he couldn't promise anything. Days later and still nothing. No call back, no email updates, no replacement.
To sum it up, I have called Yuneec around 12 times total and have gotten nothing but run arounds and empty promises. I mailed my H back to them 20 days ago, was promised a replacement and here I sit, empty handed. I really think I'm done with Yuneec. They came close to costing me a big job since. I agreed to shoot that property having in my that I would use my H. Because of this fiasco, I had to use my Q500 4K in an environment where the H would have been much better. Also, my brother is working on getting his sUAS license under part 107 and we were going to order another TH for him to use and start working with me once he gets his license at the end of August. I guess we'll have to look for something else. I don't know what though, because I don't want to use DJI stuff.
It's apparent by my experience and from what I've read from others on here that Yuneec is completely in over their heads right now. It's disappointing to see a company not take care of it's current customers. This is completely and totally unacceptable!
You don't know me at all and that's not what I was getting at.
