Controller constantly Reports Critical Low battery and aborts flight!

[jtoolman]

Hello there,
OK so I factory reset my controller as suggested and re linked to a "New" Q500 and Camera.
I downloaded the Q500 GUI and checked did the diagnostics and all checked out with GREEN Check marks.
Tested each motor inside the Q500 GUI and all was OK.
However it still goes into Critically Low Voltage after a few seconds of flight even through both the controller and Drone batteries are and actually display fully charged on the Controller screen.
You can IDLE for minutes without a problem.
But within a few seconds to about 30 into any flight the controller will report the Critically Low Battery on the screen and Auto Lands.
Both Batteries are Fully Charged

So What could possibly be going on here?
I am including a link to a video I put together documenting what has happened withing the last three days
Video Link documenting the problems:

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I love this bird as I have been researching it for months and finally saw your EBAY store and decided to try one.
I own many other drones and none has been any trouble so far.
I do not want to give up on this drone!
Please suggest to me what to do. Return it? File for Warranty Claim?[/MEDIA]

 

[thoneter]

Have you got other batteries to try with someone that is near you? Could eliminate bad batteries or bad charger.

 

[WTFDproject]

I tried the video link on two computers, and it did not come up. Could be my connection, but if anyone else mentions it, you might want to check the link.

Since I can't see the video:
Does the battery voltage return to normal after you land ?

Don't do anything that might void the warranty. Without more information, this really sounds like it should go back for a replacement.

 

[thoneter]

I tried the video link on two computers, and it did not come up. Could be my connection, but if anyone else mentions it, you might want to check the link.

Since I can't see the video:
Does the battery voltage return to normal after you land ?

Don't do anything that might void the warranty. Without more information, this really sounds like it should go back for a replacement.

The video does not function

 

[Jafo]

Your batteries are toast.

 

[jtoolman]

I tried the video link on two computers, and it did not come up. Could be my connection, but if anyone else mentions it, you might want to check the link.

Since I can't see the video:
Does the battery voltage return to normal after you land ?

Don't do anything that might void the warranty. Without more information, this really sounds like it should go back for a replacement.

You I have to reboot everything and start up again. The link should work as the sellers were able to view it. It is not a brand new unit. Factory refurbished. I have 90 days from purchase date. They ate going to send me a brand new in box OEM battery and if th a silver it the we are good. The copter checks out perfect using Yuneec diagnostic GUI. So does the controller so that leaves the bulgy battery. There are much better third party batteries available for less money but I need to verify that is the problem.

 

[jtoolman]

I fixed the Video Link!

 

[tman0102]

Hello there,
OK so I factory reset my controller as suggested and re linked to a "New" Q500 and Camera.
I downloaded the Q500 GUI and checked did the diagnostics and all checked out with GREEN Check marks.
Tested each motor inside the Q500 GUI and all was OK.
However it still goes into Critically Low Voltage after a few seconds of flight even through both the controller and Drone batteries are and actually display fully charged on the Controller screen.
You can IDLE for minutes without a problem.
But within a few seconds to about 30 into any flight the controller will report the Critically Low Battery on the screen and Auto Lands.
Both Batteries are Fully Charged

So What could possibly be going on here?
I am including a link to a video I put together documenting what has happened withing the last three days
Video Link documenting the problems:

To view this content we will need your consent to set third party cookies.
For more detailed information, see our cookies page.

Accept third party cookies

I love this bird as I have been researching it for months and finally saw your EBAY store and decided to try one.
I own many other drones and none has been any trouble so far.
I do not want to give up on this drone!
Please suggest to me what to do. Return it? File for Warranty Claim?[/MEDIA]

I have The same problem with the 4K knockoff drone from the Clawee game quite disappointing I don't know what to do with batteries they all test full charge but it acts as if it's dying very shortly after flight controller beeps drone lights and start flashing and it lands itself but I test it in everything that's good batters full I don't get it

 

[Steve Carr]

4K knockoff drone

Do you have some pictures?

 

[h-elsner]

With them, not only the battery charge disappears, but also the punctuation marks.
Please supply the flight logs from the ST10. I think one or more cells in the battery are defective or have too high an internal resistance. Voltage measurements in the unloaded state are not meaningful, hence the flight logs.