Disappointed in Yuneecs customer service

[RiverRunner]

I am in the US. They always answer the phone. I find that everyone has a different answer and never is willing to do the right thing for the customer. I feel that they do whats in the best interest of Yuneec. They keep telling me that they have to follow policy and when I ask them for the policy, they cant send it to me. As a customer, I need to understand what I am entitled to. In my case, my typhoon was sent back to me with a broken part that was not broken when I sent it in.

Ask them to cross ship a replacement. They did for me. I have found with all customer service people that I get best results if I treat them nicely and do not get angry with them. They are not the ones doing repairs, just communicating with the customer. Their service has been so much better than DJI.
Be persistent. They will take care of you. Hope you get it sorted out soon.