Disappointed Rookie

[bugalino]

Just got the my q5004k delivered today and was hoping to use it. It's my first drone. Noticed right away after opening box that the camera gimbal was tilted. No

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[bugalino]

Just got the my q5004k delivered today and was hoping to use it. It's my first drone. Noticed right away after opening box that the camera gimbal was tilted. No

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Oops accidently hit send.....

Anyways, gimbal tilted 45 degrees. Dunno if that is normal when power off so I decide to turn it on hoping it would center. I go to charge the battery first in the stock charger it came with. Battery wouldn't charge after I hook up. It would keep flashing green and occasionally hold solid red. Am I doing something wrong?

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[Jafo]

Dumb question but is it possible the battery is full ?
What does you voltage tester tell you about the battery and cell conditions ?
With no power on and the camera shield off, the camera may indeed tilt a bit.
It should square back up with power on...

 

[bugalino]

Well I don't have a tester but will get one now. Like I said, first time droner. Don't think battery is full. I put it in the drone and for a second the lights came on then slowly dimmed off. Tried throwing it back on charger and nothing but green light flashing.

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[anton382]

I would contact Yuneec service if you just got it. They have been great to deal with the couple of times I have used them.

 

[bugalino]

I took the battery into Batteries Plus to have it tested. They checked the charger too. The charger was good but the battery was bad. I called Yuneec when I got home but got a voicemail saying they're still on holiday so I left a message. Anyways, couldn't wait anymore. I went to Best Buy and bought a battery (I had to buy a spare anyways), it charged right up. I put it in the drone and it fired right up even centering out the camera gimbal.

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[Cranky Trapper]

I took the battery into Batteries Plus to have it tested. They checked the charger too. The charger was good but the battery was bad. I called Yuneec when I got home but got a voicemail saying they're still on holiday so I left a message. Anyways, couldn't wait anymore. I went to Best Buy and bought a battery (I had to buy a spare anyways), it charged right up. I put it in the drone and it fired right up even centering out the camera gimbal.

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Happy flying!

 

[ChuckBridges]

I had a bad battery with my Q500 4K when I purchased it. I tried to register the drone on the website so I could put in a claim. The site kept giving an error and not completing the registration (Tried 3 computers and 3 different browsers IE, Opera, Chrome). I then took a photo of my receipt, the battery with error and all the registration info they required and tried to email tech support. 3 different emails bounced back as undeliverable. Needless to say, I was getting frustrated. I don't know why, but the fourth email went through using the same address from their site (The address included in the box definitely did not work). I received an email from a Customer Service Rep within 12 hours. He registered my drone, ordered me a battery and apologized for my trouble. They did not even want me to ship the defective battery back to them. From starting to think I made a mistake to happy I purchased from Yuneec. They really are a good company to deal with.

P.S. My gimbal is crooked when powered off as well, but straightens up upon booting. I love this drone!