¿Podrías decirme cómo te fue con el apoyo? He enviado correos electrónicos a varios destinatarios de yuneec y en tres semanas todavía no han respondido. También me falla el USB para conectar con el st-16, y no ha volado más de 4 baterías, es nuevo.
I have reached them by writing several emails and calling tens of times in the 2 hour call window we have here in Germany. 13-15 o'clock (really bad time for companies ...)Translation:
Could you tell me how it went with the support? I've emailed multiple yuneec recipients and in three weeks they still haven't responded. The USB also fails me to connect with the st-16, and it has not flown more than 4 batteries, it is new.
I have been in contact with Vertigo drones for the last couple of weeks after getting our H520E RTK back from repair and I have a laundry list for them of software and flight planning bugs. They tell me they have been in contact with Yuneec and someone was supposed to be contacting me but they never did. The Vertigo rep is now aggravated so we'll see if they can light a fire under someone.
To be honest we decided to give up on Yuneec.
The problems we have with software, hardware and support are deadly for a company like ours. Indirectly, such annoyances simply cost us too much money.
Critical bugs are not fixed or only after months, there is no communication and you can't reach the support either.
And constantly there are problems with the drone.
For example, it has already tipped over and landing approaches must be regularly aborted because it wants to tip over again (without wind).
Constantly wrong values that slow down our work immensely. (from a comma in a wrong place, to completely wrong numbers, to software crashes).
Also, the landing gear is no longer correct and you have to let it sometimes 4-5 up and down until BOTH are completely in the right position.
Our conclusion is that our company, after 1 year of use, completely abolish Yuneec and no longer consider this drone manufacturer in the future.
Sorry to spew, but I'm really annoyed with this stuff right now.