Just purchased Typhoon H with real sense

[Texas_Willie]

Where in Texas do you live ,

I live in the NW corner of Texas....Vancouver Washington...

 

[CraigCam]

No, I have a rapid blue light..Which oddly enough is not listed in the manual.

That’s it waiting to be put in bind mode. You have to tip the H forward over 45 degrees typically three times to get flashing orange for bind mode.

 

[Texas_Willie]

Oh boy...What a couple of days! I just got back from traveling about 100 miles to Fry's with the intention of returning the drone and starting over!

The information on THEIR website, clearly specifies the H with Intel Real Sense technology, with pictures of the module on the Drone...Mine does NOT have the module! So, I took it back to Fry's!
Well, guess what they REFUSED to take it back, exchange it or refund my money., telling me it is Yuneec's responsibility. I argued with these dumbasses for over an hour, using great debate logic and a superior intellect to no avail!

My only recourse at this point is to contact Yuneec in California (If that is even possible) and see if they will make this right or not...I really don't need another drone that is no more capable than my Q500 4K.

 

[Steve Carr]

The H is more capable than the Q500. Range, wind, speed, controller, video feed and an improved camera.
As CraigCam points out, the rapid flashing blue light means it's not bound to the controller. You have to tip the H forward a few times to put it into bind mode.

 

[FlushVision]

Oh boy...What a couple of days! I just got back from traveling about 100 miles to Fry's with the intention of returning the drone and starting over!

The information on THEIR website, clearly specifies the H with Intel Real Sense technology, with pictures of the module on the Drone...Mine does NOT have the module! So, I took it back to Fry's!
Well, guess what they REFUSED to take it back, exchange it or refund my money., telling me it is Yuneec's responsibility. I argued with these dumbasses for over an hour, using great debate logic and a superior intellect to no avail!

My only recourse at this point is to contact Yuneec in California (If that is even possible) and see if they will make this right or not...I really don't need another drone that is no more capable than my Q500 4K.

Here in the U.K. it is the retailer that is responsible for the products they sell, and that goods should be fit for the purpose they are intended for and advertised. This consumer right far outweighs any warranty or guarantee that the manufacturer has offered. In the U.K. a consumer's first port of call is with the retailer and not the manufacturer...it is then up to the retailer to sort it out with the manufacturer. In practice, some retailers will try to fob their customers off saying that they should go to the manufacturer. Sometimes they may get away with it if they are dealing with a customer that isn't up to speed on U.K. retail law. I have to say that if they tried it with me I would swiftly report them to the local Trading Standards department in the local authority where the retailer is operating. Do you have Trading Standards or similar where you are?

Here in the U.K., a consumer can further protect themselves by making purchases (of more than £100.00) using a credit card. It would then fall on the credit card provider to sort the problem out.

 

[Texas_Willie]

The H is more capable than the Q500. Range, wind, speed, controller, video feed and an improved camera.
As CraigCam points out, the rapid flashing blue light means it's not bound to the controller. You have to tip the H forward a few times to put it into bind mode.

Thanks. Got that part.

 

[Texas_Willie]

Here in the U.K. it is the retailer that is responsible for the products they sell, and that goods should be fit for the purpose they are intended for and advertised. This consumer right far outweighs any warranty or guarantee that the manufacturer has offered. In the U.K. a consumer's first port of call is with the retailer and not the manufacturer...it is then up to the retailer to sort it out with the manufacturer. In practice, some retailers will try to fob their customers off saying that they should go to the manufacturer. Sometimes they may get away with it if they are dealing with a customer that isn't up to speed on U.K. retail law. I have to say that if they tried it with me I would swiftly report them to the local Trading Standards department in the local authority where the retailer is operating. Do you have Trading Standards or similar where you are?

Here in the U.K., a consumer can further protect themselves by making purchases (of more than £100.00) using a credit card. It would then fall on the credit card provider to sort the problem out.

I made much the same arguments with the Store Manager, whose breath would melt steel girders.

 

[Texas_Willie]

Now for the "Yuneec Experience" I had calling Yuneec's offices yesterday.

I called right about Noon, went through a few menu selections, then got a message that they were out to lunch from 12 to 1 pm and then disconnected. So, I waited until EXACTLY 1 pm and called again, I kept getting the message about being out to lunch, I continued calling back about a dozen more times (Until about 1:08 pm) until I was told by their "system" there was a wait time of 28 minutes!

I continued to hold and the wait time continued to count down until it got to 24 minutes....Then the next time their "system" announced the wait time it was 2 HOURS...Then it was 4 HOURS.
What the **** is wrong with this company!!!

Son of a *****....I just tried sending an email to YUNEEC and got "Delivery to the following recipients failed permanently:

* [email protected]

Reason: Permanent Error


I feel like I have been ROYALLY SCREWED!

I submitted a "repair" request online and we will see where that gets me...I do think I found out the reason for the email failure...apparently their email address is [email protected]

 

[rdonson]

Does your receipt from Fry’s state that they sold you a Typhoon H Pro with RealSense or was it just the photo on the box that convinced you it had RealSense?

Is Fry’s an authorized distributor of Yuneec?

 

[NorWiscPilot]

Also, have you tried the chat feature on the Yuneec USA web site?

 

[Texas_Willie]

Does your receipt from Fry’s state that they sold you a Typhoon H Pro with RealSense or was it just the photo on the box that convinced you it had RealSense?

Is Fry’s an authorized distributor of Yuneec?

The description on Fry's website..

Fry's Electronics |

Under "From the Manufacturer" just click on the section and scroll down.

 

[CraigCam]

Did they offer the cue call back? I’ve always had good luck with that. I was like you very angry with Yuneec with my first 480. It’s a learning curve with poor documentation and confusing information at first. I stopped being upset and decided to give it some time (no choice once sent in btw and getting angry at them doesn’t land you on the bench any quicker) and ultimately, Yuneec fixed my problems. But I had specific issues that caused a crash first time I ran a CCC attempt. That was in 2015 on early firmware and hardware. I’m still unclear what is wrong that needs a return. We are all trying to help but you seem determined to push for things that will frustrate you for sure.

My experience with new units since is they are good now with no major issues. I’m not sure why you can’t get it going but my best advice is take a deep breath and start over. The retailer is a big box store and they don’t warranty anything. Your thread focuses more on your frustration at lack of response from Yuneec and needs more info on what your doing that’s not working.

As for a Q500 vs TH480, they are not the same at all. If your happy with the Q, then stick with it. If you want to learn all the advantages of the TH, then your going to have to restate what your real problems are. I’d be happy to set up a Skype or FaceTime call with a video feed so we could work together to get your firmware issues straightened out. I’m currently traveling here in AZ with a RS equipped 480, spare ST for team mode, and back up camera. I’ve got internet access next few days before camping begins if you reach back. It took me a couple weeks to learn and gain confidence in my skills managing the TH and camera. It’s a lot of stuff...

 

[Texas_Willie]

Alright...I just received a Return Authorization Form from Yuneec...Very Quick Response, once I figured out how to get ahold of them! They will be replacing the H, the Camera and the ST16 Controller. Now I will be off to get it shipped to them!...Sorry for all my ranting, but it was driving me buggy

 

[Texas_Willie]

Did they offer the cue call back? I’ve always had good luck with that. I was like you very angry with Yuneec with my first 480. It’s a learning curve with poor documentation and confusing information at first. I stopped being upset and decided to give it some time (no choice once sent in btw and getting angry at them doesn’t land you on the bench any quicker) and ultimately, Yuneec fixed my problems. But I had specific issues that caused a crash first time I ran a CCC attempt. That was in 2015 on early firmware and hardware. I’m still unclear what is wrong that needs a return. We are all trying to help but you seem determined to push for things that will frustrate you for sure.

My experience with new units since is they are good now with no major issues. I’m not sure why you can’t get it going but my best advice is take a deep breath and start over. The retailer is a big box store and they don’t warranty anything. Your thread focuses more on your frustration at lack of response from Yuneec and needs more info on what your doing that’s not working.

As for a Q500 vs TH480, they are not the same at all. If your happy with the Q, then stick with it. If you want to learn all the advantages of the TH, then your going to have to restate what your real problems are. I’d be happy to set up a Skype or FaceTime call with a video feed so we could work together to get your firmware issues straightened out. I’m currently traveling here in AZ with a RS equipped 480, spare ST for team mode, and back up camera. I’ve got internet access next few days before camping begins if you reach back. It took me a couple weeks to learn and gain confidence in my skills managing the TH and camera. It’s a lot of stuff...

Thanks Craig I appreciate your offer and will certainly take advantage of it, once Yuneec returns my new drone to me.

 

[rdonson]

The description on Fry's website..

Fry's Electronics |

Under "From the Manufacturer" just click on the section and scroll down.

Yeah, they just seem to have taken that straight from the Yuneec website and it does say it has RS. Looking on the Yuneec website for "dealers" there are no Fry's stores.

I hope Yuneec makes good on this for you. If they balk you might say that you'd accept the RS module and install it yourself. Its not hard to do.

The only other avenue I can think of is your credit card company. Tell them you were sold the aircraft under false pretense. It wasn't what was advertised by Fry's.

 

[CraigCam]

Please do. With the holiday, you’ll loose a day or two shipping. Don’t pay for extra to expedite the return in shipping. It won’t matter and does not get you on the bench faster. I learned that the hard way. Also, write down or take pictures of any serial numbers on box, camera, and ship. You may get back yours and you may not. I actually bought my Q500 during my warranty claim down time because I wanted to keep flying. I’ve got that carrying its CGO camera or my Hero4 with a gimbal swap. It’s a good bird.

 

[rdonson]

Alright...I just received a Return Authorization Form from Yuneec...Very Quick Response, once I figured out how to get ahold of them! They will be replacing the H, the Camera and the ST16 Controller. Now I will be off to get it shipped to them!...Sorry for all my ranting, but it was driving me buggy

Congrats on getting through and getting the RA!!!!

What magic path to Yuneec did you use?

 

[Texas_Willie]

Congrats on getting through and getting the RA!!!!

What magic path to Yuneec did you use?

I was finally able to locate the link to request repair...So, I submitted a "Repair Request" even though nothing was broken...They gave me instructions on where to find the flight log on the ST16 and I sent that to them...I had a RA almost immediately. I had to go to the Chat to get a Prepaid UPS Return Label...Very impressed with that portion of the experience....But they SERIOUSLY need to work on their website, Their phone service and the like!