Wow. Someone doesn't understand what the term customer service and support, means. I've contacted them several times about a video connectivity and latency issue I have. Today, I spoke briefly with Eric. Explained the video connectivity problem and he explained that nothing can be done until the aircraft is registered. I've tried many times to register it through their web site, but it doesn't allow me to log in. So, I can't register it. He said he would call me right back. Tick, tock, tick, tock, tick, tock........ I waited for about a half hour and still no call back from Eric. So, I called them, again. I explained what was going on and the gal on the phone said she would try to get another tech since Eric was on the phone. I waited on hold for about 15 minutes and hung up. I called back and got a different person who told me I couldn't speak with a technician as they were all busy on the phone. I explained to the nice lady what was going on. Long story short. I'm on hold again for who knows how long.
I own two businesses. I would never allow such a thing to happen to any of my customers. This isn't customer service nor is it support. Based on the outcome of this, I'll decide if I'm washing my hands of Yuneec and going to DJI. I've had it.
UPDATE:
Without too much of a wait, this time, I had the pleasure of speaking with Patrick. And I do mean pleasure. This guy was helpful from the start of the conversation until the end. I now have a UPS shipping label and will be shipping the camera and transmitter in the morning. He said he first worked in the repair shop and so he knew exactly what the problem is and that it's an easy fix. Looks like I'll be staying with Yuneec. Yay!