This is not a complaint, but rather a request for opinions as to the likelyhood of a reasonable argument being accepted by Yuneec USA. The facts are as follows:
1. I purchased q500 4K on November 29, 2015
2. I live in the Chicago area and due to winter weather I did not fly the Q until April, 2016
3. The Q has never crashed
4. The Q has less than 8 hours of flight time
5. The Camera/gimbal has begun to tilt during flight for both stills and video
6. Customer service says warranty is expired and that shipping and repair costs will be my responsibility.
I understand the six months since date of purchase, but to have discovered last week that I, like so many others, have a very common camera/gimbal problem and be told that shipping and repair will not be covered and further that they can't give me any idea of repair costs is very disappointing. During my conversation with the customer service person, he expressed dismay that I had a wire connection rather than a direct copper connection, whatever that means. Because the tilting is unpredictable and inconsistent, he even asked me if I could just live with it. It would appear that I am stuck with a very expensive toy unless I am willing to assume shipping and repair costs. Any thoughts on possible success in arguing the above points?
1. I purchased q500 4K on November 29, 2015
2. I live in the Chicago area and due to winter weather I did not fly the Q until April, 2016
3. The Q has never crashed
4. The Q has less than 8 hours of flight time
5. The Camera/gimbal has begun to tilt during flight for both stills and video
6. Customer service says warranty is expired and that shipping and repair costs will be my responsibility.
I understand the six months since date of purchase, but to have discovered last week that I, like so many others, have a very common camera/gimbal problem and be told that shipping and repair will not be covered and further that they can't give me any idea of repair costs is very disappointing. During my conversation with the customer service person, he expressed dismay that I had a wire connection rather than a direct copper connection, whatever that means. Because the tilting is unpredictable and inconsistent, he even asked me if I could just live with it. It would appear that I am stuck with a very expensive toy unless I am willing to assume shipping and repair costs. Any thoughts on possible success in arguing the above points?