Hello Fellow Yuneec Pilot!
Join our free Yuneec community and remove this annoying banner!
Sign up

Sending CGO3+ in for refocusing.

Joined
Jun 8, 2016
Messages
297
Reaction score
66
Age
31
I contacted Yuneec about the situation with my camera.
I sent them a screenshot of footage from both copters pulled up in a side by side comparison.
The fellow on the phone pulled up my email with the picture and agreed that it definitely was out of focus.
I am sending them proof of purchase and they are having me send in the just the camera for refocusing.

I also mentioned that one of my batteries was slightly bulging.
They are having me supply them with proof of purchase and are going to send me a replacement.
Great Service!
 
  • Like
Reactions: george191
Joined
Jul 7, 2016
Messages
174
Reaction score
89
Age
41
they are not going to refous the lens they will swap it out
 
Joined
Jun 8, 2016
Messages
297
Reaction score
66
Age
31
I don't mind if they swap it out, as long as it is one that is in focus.
Hopefully...
 
Joined
Jun 8, 2016
Messages
297
Reaction score
66
Age
31
The just sent me a prepaid ups shipping label.
I will be shipping it out tomorrow.
We will see how things go.
 
Joined
Jun 8, 2016
Messages
872
Reaction score
353
Age
70
You might ask if they will cross ship a replacement. They did for me. Of course, there is no guarantee that the replacement will be focused correctly. Might be better if they actually refocus yours.
 
Joined
Jun 8, 2016
Messages
297
Reaction score
66
Age
31
I am hoping they refocus mine instead of send out a new one.
 
Joined
Jun 8, 2016
Messages
297
Reaction score
66
Age
31
Here is the side by side comparison that I sent in to Yuneec.
The left side is my brothers Q500 4K.
The right side is my Typhoon H.
They emailed back and said that it is definitely in need of repair.
It doesn't show up as bad on this uploaded pic, but the original is night and day difference.Screen Shot 2016-09-19 at 6.52.20 PM.png
 

New Threads

Members online

Forum statistics

Threads
17,034
Messages
198,967
Members
19,705
Latest member
Haydn123