I guess one of the problems I was having some difficulty with service is I was right on the cusp of a new way Yuneec is handling repair and
return authorization. (You've probably received information via email about it from Yuneec) Prior even to the announcement of the change I was able to send information as to what the problem is to Yuneec via the web on a form. Within 30 minutes I received a response with the return authorization # and shipping address to KAV in Kansas City. Since I was a bit ahead of the game I did not realize they would be sending me a prepaid shipping label the next day. So once I received the RA # I shipped two day USPS to KAV. The issue was what I've previously mention that the C23 could not eject the micro SD card from the camera so I only shipped C23.
Checking my tracking it arrived yesterday. I called KAV this morning after one phone ring someone answered and I told her I was wondering If I
could have the repair done in time for my trip to New Mexico and Four Corners area. She immediately checked with camera repair that the proper
parts were in stock and assured me that it would be returned by then. So the whole process proved to be excellently done and quite efficient.
return authorization. (You've probably received information via email about it from Yuneec) Prior even to the announcement of the change I was able to send information as to what the problem is to Yuneec via the web on a form. Within 30 minutes I received a response with the return authorization # and shipping address to KAV in Kansas City. Since I was a bit ahead of the game I did not realize they would be sending me a prepaid shipping label the next day. So once I received the RA # I shipped two day USPS to KAV. The issue was what I've previously mention that the C23 could not eject the micro SD card from the camera so I only shipped C23.
Checking my tracking it arrived yesterday. I called KAV this morning after one phone ring someone answered and I told her I was wondering If I
could have the repair done in time for my trip to New Mexico and Four Corners area. She immediately checked with camera repair that the proper
parts were in stock and assured me that it would be returned by then. So the whole process proved to be excellently done and quite efficient.
