YAY my YTH arrived today but...

Skypicswa · Jun 9, 2016

2 x broken switches, so disappointed. The screen looks like it's been used.

Now I have 2 commercial UAV's down... ahh the joys of business.
I see a few defects from here already mostly ST16 issues.

Pegasus · Jun 9, 2016

This seems to be happening more and more. I hear of this on various forums with Yuneec and DJI products. From what I read - It would seem that when they are sent back, they go through a rough revamp and sent back out again 'as new'. Not good for customer relations at all - do they really care once they have your money?

DroneClone · Jun 9, 2016

****, that thing looks like it's been through the washer !

Drone Dreamer · Jun 9, 2016

That don't look good at all

gregreh · Jun 9, 2016

This is similar to what I had happen to me. First one i took delivery of had no top to the inner foam lining. Meaning I had no usb cable, no SD card, pins were bent on the hood and had scratched the ST16 plus the fact the H itself has been in transit for however many thousands of mile with hardly any protection. I complained, thankfully my model shop believed me and i got a new H delivered this week. It is concerning tho

Hychewright · Jun 9, 2016

That's not good at all. Bad for business and reputation.

Dragonflyerthom · Jun 9, 2016

That's not even refurbished. Not good you are way too nice. Send it back to who sent it to you.

Yuneec_Usa · Jun 9, 2016

Hello Skypicswa,

Thank you for taking the time to notify us of your unsatisfactory experience with our product. We are taking every action possible to make sure that this problem is rectified and we are able to provide the best solution possible to your inconveniences. Please contact tech support for assistance at 1-844-898-6332.

Burntpixel · Jun 9, 2016

Skypicswa said:
2 x broken switches, so disappointed. The screen looks like it's been used.
View attachment 970 View attachment 969

Now I have 2 commercial UAV's down... ahh the joys of business.
I see a few defects from here already mostly ST16 issues.

As far as your screen is concerned,you neglected to remove the SECOND clear screen protector that comes with the controller from the factory. As you look at your screen you will notice a GREEN dot approx 3/8 in diameter in the far upper left side of the screen. Please notice the clear tab next to that GREEN DOT. Pull the clean screen protector off.

Air Pauly · Jun 9, 2016

Drone Dreamer said:
That don't look good at all

+1

Old Jar Head · Jun 9, 2016

Sorry to hear that. Mine arrived yesterday complete and in pristine condition. CS should get you set right, though. Its why I chose Yuneec over DJI for my first big drone.

GMC · Jun 9, 2016

Burntpixel said:
As far as your screen is concerned,you neglected to remove the SECOND clear screen protector that comes with the controller from the factory. As you look at your screen you will notice a GREEN dot approx 3/8 in diameter in the far upper left side of the screen. Please notice the clear tab next to that GREEN DOT. Pull the clean screen protector off.

I had no second screen protector. However, I see what you're talking about. Did anyone else have one?

CAPTAINDRONE · Jun 9, 2016

Skypicswa said:
2 x broken switches, so disappointed. The screen looks like it's been used.
View attachment 970 View attachment 969

Now I have 2 commercial UAV's down... ahh the joys of business.
I see a few defects from here already mostly ST16 issues.

You seem to have received a repackaged product. That's not good at all.

Chilcotin · Jun 9, 2016

Mine just arrived today in new condition. Sorry about your experience, Yuneec will rectify it I'm sure.
Cheers

druiz100 · Jun 9, 2016

I didnt have a second screen protector. Hey when you guys got yours. My shippeing box was sealed, however my Typhoon box was not sealed and my box top flap was very lose, like it was open and closed a alot of times. But I didn't see any scratches on anything. just very odd that it wasnt sealed.

GMC · Jun 9, 2016

druiz100 said:
I didnt have a second screen protector. Hey when you guys got yours. My shippeing box was sealed, however my Typhoon box was not sealed and my box top flap was very lose, like it was open and closed a alot of times. But I didn't see any scratches on anything. just very odd that it wasnt sealed.

My shipping box was sealed with Yuneec tape. Typhoon box was not sealed. Everything was as new.

Skypicswa · Jun 10, 2016

Yuneec_Usa said:
Hello Skypicswa,

Thank you for taking the time to notify us of your unsatisfactory experience with our product. We are taking every action possible to make sure that this problem is rectified and we are able to provide the best solution possible to your inconveniences. Please contact tech support for assistance at 1-844-898-6332.

Thanks Yuneec but I'm in Australia. Will track down Yuneec here and see what happens. I'm too old a bunny to get upset over it as it seems who has the contract for the ST16 or packing made the error. I'm sure I will get looked after but with so few product in AUS i'll be waiting.
I can't wait to flight test and then JSA my bird ready for commercial use.
My only issue is a not an uncommon problem with ALL manufacturers is the no supply of readily available batteries. DJI was the same with P3 and P4 etc.
It is really a comfort to see you on this forum and being productive, I'm sure the bird will be one that other companies are hoping you will fall on ya butt with, but I can't see that happening.
I can only imagine what will you will upgrade to in the next 18 mths. You have made a huge leap for sub 2kg UAV's now.

I will say that this has not put me off the product at all and would recommend it with no hesitation. Anyone choosing between the H and the P4 I would have this bird as a commercial grade camera platform.

Happy flying to all.

Skypicswa · Jun 10, 2016

GMC said:
My shipping box was sealed with Yuneec tape. Typhoon box was not sealed. Everything was as new.

Yes mine was the same.

Skypicswa · Jun 10, 2016

Old Jar Head said:
Sorry to hear that. Mine arrived yesterday complete and in pristine condition. CS should get you set right, though. Its why I chose Yuneec over DJI for my first big drone.

I think this is a serious UAV and will be at the forefront of future designs inc DJI. I just think they had to rush for final retail shipping commitments.
Some of the images out of the craft are really crisp.

Skypicswa · Jun 10, 2016

Burntpixel said:
As far as your screen is concerned,you neglected to remove the SECOND clear screen protector that comes with the controller from the factory. As you look at your screen you will notice a GREEN dot approx 3/8 in diameter in the far upper left side of the screen. Please notice the clear tab next to that GREEN DOT. Pull the clean screen protector off.

Spot on! yeah mine is blue with the QA number. I didn't look at it as closely as I should as the switches were damaged so I just put it aside. Even the switches just look like that they were not affixed properly as the is no sign of actual broken edges just not attached.